Coffs Harbour / Grafton NSW Based

Primarily Work from home

Competitive hourly rates reflecting the specialisation in mental health

Supportive and inclusive work environment, with a team experienced in complex mental health, psychosocial, and dual diagnoses

Professional development opportunities, particularly in the areas of mental health and disability

Flexible working arrangements in a casual role

Phone and Laptop provided

Culture of our team at Choices Australia Support Services

Choices Australia Support Services promotes a work culture that is deeply anchored in compassion, collaboration, and a commitment to excellence in supporting those with disabilities. Our team, guided by core values of Empathy, Empowerment, Integrity, Wisdom, and Intelligence, operates in a nurturing environment that prioritises understanding and respecting the unique journeys of each participant. Collaboration and open communication are key, encouraging a sharing of ideas and knowledge that enhances our service delivery. Professional development is highly valued, with continuous learning and skill enhancement integral to our approach. This culture of growth and learning ensures that our team remains at the forefront of innovative and effective support strategies. Respect for individuality and diversity is central to our ethos, providing a workplace where each member feels valued and empowered to contribute their best. At Choices Australia Support Services, we not only support each participants’ journeys but also nurture the personal and professional journeys of our team members, making our workplace a source of both personal fulfilment and professional achievement.

About the Role

We are seeking a committed and empathetic NDIS Support Coordinator/Psychosocial Recovery Coach for a casual position. This role is critical in providing tailored support to NDIS and other funded participants, focusing on those with intricate psychosocial challenges. The successful candidate will excel at building strong relationships with government stakeholders and participants, understanding their unique needs, and skillfully navigating the NDIS system to help them achieve their individual goals.

Here's a snapshot of your day

Establish and maintain relationships with goverment, agency, other stakeholders, and participants, particularly those with complex mental health, psychosocial, and dual diagnoses (AoD).

Report directly to the Support Coordinator Team Lead, Operations Manager and Managing Directors.

Conduct thorough assessments to identify nuanced needs and goals.

Develop, execute, and oversee individualised support plans, considering complex mental health needs.

Assist participants in effectively understanding and using their NDIS plans.

Meet with participants in person as required.

Link participants with supports, specialised community resources and services.

Advocate for the unique needs of participants with complex conditions to service providers and stakeholders.

Regularly revise support plans to ensure they remain relevant and effective.

Provide specialised crisis intervention and psychosocial support.

Maintain precise and timely documentation, adhering to NDIS protocols.

Collaborate with mental health professionals and other healthcare providers for integrated support.

The Ideal Candidate

Tertiary qualifications in Social Work, Psychology, Counselling, or related fields with a focus on mental health (preferable but not essential).

Minimum of 2 years of experience in an NDIS Support Coordinator or Psychosocial Recovery Coach role (ESSENTIAL).

Experience with complex mental health, psychosocial, and dual diagnoses and providing tailored support.

Comprehensive understanding of the NDIS framework, particularly in relation to mental health services.

Exceptional communication and interpersonal skills, with the ability to engage with diverse individuals.

Strong empathetic and patient approach, with a focus on participant-centred practices.

Strong professional boundaries.

Excellent organisational and time management abilities.

Skilled in complex problem-solving and informed decision-making.

Proficiency in detailed record-keeping and reporting.

Commitment to ongoing professional learning in mental health and disability support.

The Essentials

Current driver's licence and willingness to travel as needed.

Comprehensive motor-vehicle insurance.

First Aid/CPR.

Mental Health First Aid (preferred but not essential).

NDIS Worker Screening Check.

NDIS Worker Orientation Module.

Proficient technology skills - NDIS Software & Microsoft 365 (ESSENTIAL)

Two professional references (ESSENTIAL)

Can we inspire you to join us?

Choices Australia Support Services is a leading Support Services Provider, specialising in Complex Mental Health, Psychosocial, and Dual Diagnoses (AoD). Our organisation, extending from the Mid North Coast of NSW to Brisbane, is deeply rooted in values of Empathy, Empowerment, Integrity, Wisdom, and Intelligence. We are dedicated to understanding and respecting each participant's journey, offering a range of support services including support coordination, recovery coaching, unique therapies like art, music, equine therapy, and experienced disability support professionals. Our experienced team is committed to providing personalised, intelligent solutions that empower each participant to take control of their lives, embodying our ethos of choice and autonomy in every aspect of our work.