Make a meaningful difference

Fitzroy Funerals QLD is a locally owned funeral home with a friendly, close‑knit team. We’re dedicated to guiding families through some of life’s hardest moments with care, clarity and professionalism. On‑the‑job training will be provided by an approachable and kind team, so if you’re looking for a long‑term career in the funeral profession, this role is a great place to grow.

The role

You’ll be the calm, capable first point of contact and the organisational backbone for our team. Day to day, you will:

Welcome families and answer calls with warmth and professionalism.

Support funeral directors and admin officers across a variety of tasks.

Enter data and maintain accurate records and case files.

Lodge death registrations in line with Queensland legislation (Queensland Registry of Births, Deaths and Marriages).

Manage inboxes and draft professional correspondence.

Liaise with families and external partners (church staff, celebrants, doctors, nurses, QPS, QAS, hospital teams, solicitors and others).

Create Order of Service booklets and Memorial Books.

Compile photo tributes and presentations.

Coordinate social media posts in line with brand tone and family wishes.

You’ll bring

Reliability, initiative and a genuinely caring nature.

Excellent presentation and clear, compassionate communication.

Strong grammar, spelling and attention to detail.

Confidence with Microsoft Office (Word, Excel, PowerPoint/Publisher, Outlook).

Discretion and a strong understanding of confidentiality.

A collaborative mindset plus the ability to work independently.

Composure in a fast‑paced, sometimes high‑pressure environment.

Nice to have but not essential

Experience designing and producing printed stationery (e.g., programs, keepsakes).

Prior experience in a funeral, healthcare, hospitality, or front‑of‑house admin role.

Current open QLD driver licence (automatic).

Why join Fitzroy Funerals

On‑the‑job training provided by an approachable and kind team.

A respectful, supportive workplace where your contribution truly matters.

Clear processes and thoughtful guidance from experienced professionals.

Varied work that blends customer service, compliance, creativity and logistics.

Opportunity to develop specialist skills within a trusted local business.

How to apply

Please submit your resume and a cover letter telling us why this role is right for you to. Applications will be reviewed as they’re received.

Fitzroy Funerals is an equal opportunity employer. We welcome applicants from diverse backgrounds who share our commitment to care, integrity and professionalism.