My First Aid Course Pty Ltd | Brisbane-based | $36/hr | Customer Service & Admin | Education & Training

Are you an organised and reliable communicator who enjoys helping customers and keeping things running smoothly behind the scenes?
We’re looking for a proactive Casual Administration Assistant to join the team at My First Aid Course Pty Ltd, a leading Queensland-based provider of nationally accredited first aid and CPR training.

This is a work-from-home customer service and administration role — ideal for someone who values flexibility, independence, and variety in their work week.

🗓 Hours & Flexibility

Ongoing: approx. 10 hours per week

Regular hours: Monday, Tuesday & Friday afternoons

Flexibility preferred to occasionally cover other days (e.g., sickness or leave)

Additional hours available during January–March (peak training season)

🎓 Training & Start

Must be Brisbane-based for initial training (approx. 25 hours per week for 2 weeks)

Training will be part in-person and part online via Google Meet

Work phone provided for customer communication

Training scheduled before our Christmas closure (22 Dec – 5 Jan)

Role ramps up in January, aligning with our busy period

💼 Key Responsibilities

Answer phone and email enquiries about first aid and CPR course bookings

Coordinate courses: manage schedules, cancellations, and rescheduling

Monitor pre-course work completion and send client reminders

Maintain accurate records for clients and attendance

Prepare and distribute course documents to trainers and clients

Verify and record payments using Xero

Provide exceptional customer service and represent our brand professionally

💡 Skills & Attributes

Excellent written and verbal communication skills

Strong organisation and time management

Confidence using Google Workspace (Gmail, Sheets, Docs, Drive)

Familiarity with Xero (or willingness to learn)

Friendly, professional, and solution-focused phone manner

Ability to work independently from home with minimal supervision

💻 Equipment & Pay

You’ll need your own computer, reliable internet, and headset

Work phone supplied

Paid under the Post-Secondary Education Award at $36 per hour (casual rate)

💰 Employment Details

Casual position | Work-from-home | Flexible hours

Family-run business with a supportive, positive culture

Great opportunity for anyone seeking remote admin or customer service work in the education/training sector

📩 How to Apply

Click Apply Now and include:

A short cover letter outlining your availability and experience

Your current resume

Keywords: administration assistant, customer service, education admin, work from home, remote admin, flexible hours, Xero, Google Workspace, Brisbane jobs, first aid training, admin support, part-time admin, online admin, office support, training coordination, admin officer.