• Permanent / Full Time
• Salary: $64,207 - $72,166 gross p.a. plus 12% Super
• 35 hours per week (Monday to Friday) with the option of flexitime
• Located at Ulladulla Administration Office, Deering Street, Ulladulla
• Applications close Wednesday, 8 October 2025 (at midnight)
  

About the Role
Are you passionate about delivering exceptional customer service and providing high-quality administrative support? Shoalhaven City Council is seeking enthusiastic and organised individuals to join our Administration Support - South team in Ulladulla.

As a Team Administration Officer, you'll play an integral part in delivering high-quality administrative and customer service support to both internal teams and the wider community.

Reporting directly to the Coordinator - Administration South, the main duties of this role include:

• Provide administrative and customer service support to internal and external customers
• Provide a broad range of administration support for development and related applications
• Process orders and notices
• Generate invoices required under Development related legislation and regulations
• Resolve a high volume of internal and external customer enquiries (phone/email/webchat/in person)
• Process One Council call back requests and customer complaints/action in Council's request management system.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You
To be successful in the position, you will have:

• Certificate III in Business/Administration (or equivalent)
• Relevant experience in an administrative/business service and/or customer experience environment
• Experience in delivering customer experience excellence
• Current class C Driver's Licence

We're looking for a proactive and customer-focused team player with strong communication skills and a knack for organisation. You'll thrive in a fast-paced environment, balancing competing priorities with confidence and professionalism. Ideally, you'll bring experience in administrative support, a solid grasp of Microsoft Office, and a willingness to learn new systems.

How to Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. What relevant qualifications, skills and experience do you offer that relate to this role?
3. What does excellent customer service mean to you?
4. Please provide an example of how you prioritise competing workloads and deadlines.

Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.

For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253.

Applications Close: Wednesday, 8 October 2025 (at midnight)

If you have any questions about this role, please contact Kim Smith - Coordinator - Administration South - 02 4429 8926

Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9 day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance

**Conditions apply as per the Local Government State award, and Council policies

At Shoalhaven City Council, we are proud to foster a workplace that reflects the diverse community we serve.
We welcome applicants of all ages, abilities, and backgrounds, and encourage Aboriginal and Torres Strait Islander peoples, veterans, people with disability, culturally diverse individuals, and LGBTQIA+ community members to apply.
We are committed to ensuring a equitable recruitment processes. If you have a disability and require reasonable adjustments to fairly demonstrate your skills, please contact us.
As a Child Safe Organisation, we are committed to upholding the rights of children and young people and ensuring a safe and respectful environment for all.