Sharp and Carter are delighted to be partnering with a professional body representing a highly respected specialist group within the health sector. Known for their commitment to excellence, education, and advocacy.

The Opportunity
This Membership Manager role is integral to the organisation’s strategy to better connect, retain, and support its 600+ strong national membership base.

You’ll lead the membership function end-to-end and work closely with the senior leadership team, committees, and communications professionals to enhance the member experience.

This is an ideal role for a confident, hands-on operator who is ready to take ownership, bring fresh ideas, and make a real difference in a small, passionate team.

Key Responsibilities

• Own the full membership lifecycle: onboarding, renewals, retention, and reporting
• Develop and implement strategies to drive engagement and value across all career stages
• Monitor and report on membership KPIs, satisfaction, and cancellation trends
• Build strong relationships with members, committees, and stakeholders
• Drive continuous improvement of services, communications, and support

Operational & Event Support

• Contribute to major events, including a national congress and regional meetings
• Attend occasional in-person events (evenings/weekends, approx. 3–4 per year)
• Assist in collating feedback and insights to inform future programs

About You

• A proactive, confident, and member-first customer service mindset
• Excellent communication skills, both written and verbal
• Strong time management and organisational capability
• High attention to detail and problem-solving instincts
• Experience with membership or CRM systems (iMIS ideal, not essential)
• Experience in associations, professional bodies, or healthcare preferred

Why Join?

• Purpose-led organisation supporting a valued professional group
• Join a close-knit, respectful and high-performing team
• Hybrid working (typically 1 day WFH once settled)
• High-trust culture and supportive leadership
• Opportunity to shape the role and improve member experience
• Involvement in national events and professional development initiatives

Interested?
If you’re a team-oriented leader who thrives on building relationships and creating value for members, we’d love to hear from you.