About Element

Element Health Optimisation Centres deliver advanced wellness therapies—including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy, Infrared Sauna Cocoon, Cryotherapy and more—in a modern, empathetic, client-first environment. We combine evidence-informed protocols with warm, human service.

Role Purpose

We’re hiring a Centre Manager for our Claremont centre who will also operate as a Senior Wellness Consultant. You’ll lead a team of three full-time Wellness Consultants, own sales and retention outcomes, elevate client experience, and ensure safe, consistent delivery of all modalities.

Key Outcomes (KPIs)

You’ll be accountable for achieving the following:

Team Leadership

Effectively manage and coach 3 full-time Wellness Consultants; maintain full roster coverage, training and performance cadence.

Revenue Growth

Increase monthly centre sales.

Conversion & Retention

Lift new-client retention (measured as clients who rebook a second session, purchase a package, or join a membership).

Client Experience

Implement initiatives that improve NPS/client satisfaction, reduce cancellations/no-shows, and increase 5-star reviews.

Review cadence: 30/60/90-day plan, then monthly KPI reviews with the Clinic Director.

Responsibilities

A) Leadership & Operations

Lead day-to-day operations; set team priorities, run daily huddles and weekly 1:1s.

Build a sales and service culture: coaching, role-playing scripts, objection handling, and best-practice follow-ups.

Own rosters and coverage aligned to opening hours (Mon & Fri 8am–5pm; Tue–Thu 8am–7pm; Sat 8am–4pm; Sun 9am–1pm).

Ensure minimum consultant coverage at all times (or as policy dictates), smooth shift handovers, and punctual session starts.

Maintain stock levels, consumables, and presentation standards across all rooms.

Produce weekly performance summaries (sales, retention, NPS, utilisation, issues/risks) for the Directors of the business.

B) Sales, Conversion & Retention

Hit monthly financial target through: structured consultations, tailored protocols, and clear recommendations (casual vs package vs membership).

Work with Director to drive conversion funnels: first-visit education → rebook/package/membership; implement 24-hour and 7-day follow-ups.

Monitor lead sources, show/ no-show rates, and cancellation patterns; run win-back and reactivation initiatives.

Partner with marketing on local campaigns, referral programs, and review generation; maintain accurate lead notes in Zenoti.

C) Client Experience & Brand Standards

Ensure a warm, empathetic service style; uphold Element’s values (Community & Connection; Human-First).

Standardise the client journey: greeting, intake, contraindication screening, therapy briefing, post-session debrief, and next-steps.

Implement comfort touches (room prep, temperature, entertainment options), clear signage, and pre-/post-care guides.

Collect and act on feedback (NPS, Google reviews); resolve complaints promptly and professionally.

D) Senior Wellness Consultant (Clinical/Technical)

Safely operate and supervise all modalities in line with protocols and safety standards:

Hyperbaric Oxygen Chambers (incl. BIBS mask / free-flow systems)

Red Light Bed

Infrared Sauna Cocoon

(and other centre modalities as applicable)

Prepare clients for treatment; reinforce education on indications/contraindications (e.g., HBOT context and safety).

Ensure signed waivers prior to treatment; maintain accurate treatment documentation and client records.

Perform routine equipment checks, basic maintenance, and escalate issues promptly.

Uphold infection control procedures; clean and reset equipment/chambers between sessions.

Support any relevant accreditation/compliance activities; participate in the centre safety program.

E) Systems & Reporting

Use Zenoti for bookings, POS, client notes, memberships, packages, and performance dashboards.

Track utilisation, AOV, revenue per hour, membership churn, and therapist productivity; translate insights into weekly actions.

Qualifications & Experience

Preferred: 2+ years in health/wellness/beauty/fitness or related client-facing field; team-lead or supervisory experience is highly regarded.

Demonstrated sales and client-retention capability (packages/memberships/upsell pathways).

Comfortable operating therapeutic equipment with training; high standards of safety and compliance.

Proficiency in Microsoft Office; experience with Zenoti (or similar CRM/POS) is an advantage.

Current First Aid/CPR desirable (or willingness to obtain).

Willingness to complete third-party training (e.g., HBOT Technician).

Attributes & Skills

Empathetic, kind bedside manner; excellent verbal and written communication.

Confident coach who can role-model sales and service on the floor.

Strong problem-solver; calm under pressure; outstanding attention to detail.

Confidentiality-minded with respect for clients’ health information.

Organised, punctual, and reliable; able to follow detailed written and verbal instructions.

Passionate about health & wellness and emerging technologies; eager to learn and improve.

What We Offer

Competitive salary plus performance bonus tied to KPI achievement (revenue, retention, client experience).

Structured onboarding with a 30/60/90-day plan, ongoing training (incl. HBOT), and career development.

Supportive, modern workplace with a real focus on human-first care.

How to Apply

Email your CV and a short cover letter to [email protected] by 15 November 2025.
Please include: “Centre Manager – Claremont” in the subject line and outline one initiative you would implement in your first 30 days to improve retention.

Element Health Optimisation Centres is an equal-opportunity employer. We welcome applicants from all backgrounds who share our passion for client-centred wellness.