Be part of something bigger at Mercure Sydney

As the flagship hotel for the Mercure brand in Australia, Mercure Sydney offers more than just a place to stay. We’re a vibrant, fast-paced hub for travelers, locals, and corporate clients alike. With 517 refurbished guest rooms, 12 modern conference spaces, and multiple dynamic food and beverage outlets, we’re proud to create exceptional experiences every day.

We’re currently seeking a Food & Beverage Supervisor to lead and inspire our Conferencing & Events (C&E) team. If you thrive on creating memorable guest moments, leading by example, and delivering seamless events in a high-energy environment, this is your chance to shine.

What You’ll Do

Lead and support our Conferencing & Events team, ensuring exceptional guest experiences across all functions

Deliver hands-on supervision across events and outlets, maintaining high service standards

Be the face of our hotel during C&E events; being confident, professional, and guest-focused

Problem-solve on the fly! Each day brings new challenges, and you're ready to adapt

Liaise with other departments to ensure smooth coordination of events and daily operations

Roll up your sleeves and get hands-on; from manual handling and event setups to supporting the team during busy periods

Coach and mentor new team members, sharing your knowledge and building a positive team culture

Ensure all areas operate efficiently, aligned with Accor brand standards and the Heartist service spirit

What We’re Looking For

Previous Food & Beverage experience, ideally in a hotel C&E setting (corporate background highly regarded)

Understanding of the physical demands of C&E operations, including manual handling and fast-paced setups

A confident leader who supports and energises the team, leading by example

Strong interpersonal and communication skills, with a guest-first, solution-oriented mindset

A team player ready to assist other outlets when needed

Valid RSA certification – essential

Full and permanent working rights in Australia

While we are open to candidates from broader hospitality backgrounds, preference will be given to those with hotel-based C&E experience and a strong alignment with a corporate clientele.

Why Join Us?

A full-time role with varied shifts across 7 days

Complimentary on-site parking

50% off staff meals & 30% off drinks

Discounted accommodation and dining at Accor properties worldwide

Located right next to Central Station – perfect for commuters

Access to industry-leading training and development platforms

Supportive, high-energy team environment with opportunities for internal growth

24/7 Employee Assistance Program for wellbeing and support

Make your mark at Mercure Sydney. Lead with heart, deliver with pride, and create unforgettable moments.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.