Under the general direction of the Director of F&B, we are looking for hospitality superstars to ensure the smooth customer focused service delivery and effective staff supervision.

YOUR DAY TO DAY

Ensure all food and beverage served is in accordance to brand standards and served at appropriate time and place

Be the warm welcome that kicks off a memorable guest experience

Approve time sheets on completion of shift checking they are complete and accurate

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Always know what events and activities are on the day’s schedule

Assist Director of F&B in staff scheduling and shift approvals

Perform detailed shift handover and closing of the Bar/F&B area

Maximize revenue on shift through promotion and upselling, and training of colleagues

Assist in ensuring training of Food & Beverage staff is carried out and training programmes are designed and implemented to meet needs.

Coaches, counsels and disciplines staff on the job, providing constructive feedback to enhance performance.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

WHAT WE NEED FROM YOU

Bar = Wine & Cocktail knowledge

F&B = Previous experience in a supervisory F&B role

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Approve time sheets on completion of shift checking they are complete and accurate

Experience - ideally, you’ll have spent the last one year in a Food and Beverage Supervisory position

Flexibility - night, weekend, overnight and holiday shifts are all part of the job

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:

Complimentary membership to our hotel Gym: Fit Collective

Paid birthday leave and proactive health days

Free - duty meal on shift & dry cleaning

Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.