Clinical Services Team Leader | NewPsych Psychologists

This is an exciting opportunity for an enthusiastic and client focused leader to join our fast-paced Clinical Services Support team.

About NewPsych

Located in the Newcastle CBD, NewPsych Psychologists is a team of psychologists, psychiatrists and an amazing support team, who all work together to help people bring about change - for individuals, for families, for teams, and for organisations. We believe that we all have the capacity to live a happier life and to “Live Well Beyond Good”.

This position is a permanent employment opportunity and we are seeking a suitable candidate to fulfil a full-time vacancy.

Are you:

Highly empathic with excellent interpersonal communication skills

Someone who has superior organisational and time management skills

Relatable to a broad range of people

Someone who understands the importance of superior stakeholder experiences

Adaptable and thrive in an environment of constant change

Able to show positive and engaging leadership

Aligned to our values of RESPECT, EMPATHY & COMPASSION, CONNECTION & EQUITY.

If you tick all of those boxes, please read on!

What we offer you:

A great place to work with an excellent and diverse culture and a beautiful practice space

Flexible working environment

Genuine career development and training opportunities

Access to EAP (Employee Assistance Program) services to support your own well being.

About the role:

You will lead our team to ensure exceptional support for both clients and clinicians. Your professional and personable approach will guarantee superior service delivery, embodying our values of Respect, Empathy & Compassion, Connection, Equity, and Excellence

Your responsibilities will span across the below key areas;

The provision of exceptional administrative and support services to clinicians, as well as offering leadership and guidance in various support areas such as front desk, clinician, and client support.

Facilitation of effective coordination of administrative tasks, including supervision sessions, room management, and compliance with regulatory requirements.

Providing proactive communication and support to both internal and external stakeholders, including timely responses to inquiries, monitoring client satisfaction, and implementing continuous improvement strategies for enhanced client experience.

Facilitate end-to-end recruitment processes, positive and comprehensive onboard new staff, coordinate formal training opportunities aligned with employee development, and maintain a focus on employee engagement and adherence to safe work practices.

Ideally, we are looking for someone who has:

Demonstrated minimum three (3) years’ experience as an Administrative and/or in a Team Leader role, in a professional environment

An in-depth understanding of administration/customer service management procedures and relevant legal policies

High level computer skills with computer proficiency in the Microsoft Office Suite and ideally with CRM and Information Management Systems experience

Strong analytical and problem-solving skills coupled with innovative and creative thinking skills to ensure the NewPsych is providing a leading clinician and client experience.

Excellent communication skills and the ability to anticipate the needs of clinicians and clients.

Ability to show empathy, leadership, and clear direction.

Desirable: tertiary qualifications in Psychology.

We are looking for someone for an immediate start. Remuneration will be commensurate with skills and experience.

Interested applicants are requested to submit a cover letter outlining their motivation and interest to join NewPsych, and a statement addressing the selection criteria (no more than 1 pages) as well as an up to date resume.

Applications close Sunday 9 November at 11.59pm AEST.

Click ‘Apply Now’ to submit your application.