Company description:

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Job description:

The Opportunity

Internal Job refrence Number:4121

Join Komatsu's dedicated team as a Customer Support Representative - Parts Interpretation . In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries.

Rotating start times between 7:30am and 11:30am

Remuneration: $75000 -$ 80000

Key Responsibilities:

• Be the first point of contact for our customers — in person, over the phone, or via email.
• Processing parts quotes & orders, keeping customers informed of order status.
• Manage critical orders and backorders, sourcing solutions quickly and professionally.
• Providing support for internal departments as needed.
• Adhere to all company policies, procedures & customer support standards
• Interpreting & sourcing parts from local & OEM vendors
• Provide alternate options where practical to support customer needs.

Role Located: Fairfield

What we are looking for:

• Proven experience as a Parts Interpreter and Customer Service in the heavy equipment, automotive, or machinery industry.
• Strong customer service skills with a professional and approachable manner.
• Excellent communication and problem-solving abilities.
• A team player who thrives in a fast-paced environment.
• Familiarity with inventory systems and parts catalogues is a plus.

Why work for us!

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.