Join Our Thriving Team at SilverWater Plumbing & Electrical!

Are you a friendly, organised, and motivated person who loves helping customers?
We’re looking for a Customer Service Representative (CSR) to join our growing team in Yennora.

As the first point of contact for our valued customers, you’ll play a key role in providing outstanding service and supporting our operations team. This is a full-time position with great opportunities for growth and professional development in a well-established, reputable plumbing and electrical company.

About the Role

Based in our brand-new office in Yennora (just a 5-minute walk from the train station), you’ll report directly to the Office Manager and support both customer service and operational administration.
You’ll help ensure our office runs smoothly and our customers receive the professional, friendly service that SilverWater Plumbing & Electrical is known for.

Key Responsibilities

Answer customer enquiries via phone and email with a friendly, professional attitude

Manage incoming and outgoing calls

Process payments and follow up on outstanding quotes

Provide administrative support to the Office Manager and liaise with various stakeholders

Communicate with plumbers on the road to ensure smooth job coordination

Prepare reports and assist with daily operational tasks

Enter data accurately and maintain records in our internal CRM system (ServiceTitan)

What’s on Offer

Job Security: Full-time role (38 hours per week) with a trusted company that has been around for more than 10 year's

Attractive Salary & Incentives: Be rewarded for your effort and performance

Great Team Culture: Enjoy monthly BBQs and a positive, supportive work environment

Professional Development: Access paid training and learning opportunities to help you grow

Required Skills and Qualities

Professional and friendly phone manner

Positive, “can-do” attitude

Strong computer skills, including Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)

Excellent written and verbal communication skills

Fast and accurate data entry and typing skills

Highly organised with strong time management abilities

Reliable, accountable, and professional approach to work

Ability to perform well under pressure and meet deadlines

Beneficial Skills and Experience

Experience working in a trade or plumbing business

1+ years of customer service or office administration experience

Familiarity with ServiceTitan job management software (preferred but not essential)

Join Our Team

SilverWater Plumbing & Electrical is an award-winning company that values respect, teamwork, and professional growth. We’re looking for a reliable, friendly, and ambitious team member to help us continue delivering exceptional service to our customers.

If you want to work for a business where your contributions are valued and your career can grow, we’d love to hear from you!

👉 Apply now through SEEK with your cover letter and resume.