Client Service Officer / Customer Service Officer – Insurance Industry
📍 Melbourne CBD | 💼 Full-Time Permanent | 🌍 Global Insurance Brokerage | 🔄 Hybrid after probation

Do you want to build your career within the insurance industry with a leading global brokerage? No previous insurance experience required!

MAYDAY Recruitment is excited to partner with a world-renowned insurance brokerage that prides itself on delivering exceptional service to clients. We’re on the lookout for dynamic and energetic Customer Service Officers who are passionate about providing excellent support and eager to grow into a future Insurance Broker role.

This exciting opportunity allows you to make a real impact every day by delivering vital administrative and sales support to both internal teams and external clients—while building a career with long-term progression.

✨ What’s in it for you?

Full-time permanent position with structured training and career development

Join a global leader in the insurance industry

Offices in Melbourne CBD with hybrid flexibility after probation

Excellent pathway into insurance broking and long-term career growth

Supportive, professional, and fast-paced team environment

📝 Key Responsibilities

Provide high-quality administrative support to brokers and clients

Manage client renewals, invoices, and policy documentation accurately

Handle inbound and outbound client calls, resolving queries effectively

Ensure compliance with industry standards and company policies

Contribute to ongoing process improvements

👤 About You

Strong administrative and customer service skills (experience in retail, hospitality, or customer-facing roles highly regarded)

Excellent communication and relationship management skills

Strong attention to detail and ability to multitask in a fast-paced environment

Tier 1 Insurance Broking qualification is an advantage (not required)

Full permanent working rights in Australia

If you’re ready to launch your career in insurance and join a supportive global team, apply today!

If this sounds like the ideal role for you, apply today!