About Us

Direct Care Assistance (DCA) is a nurse-led, family-run, and NDIS-registered provider delivering Supported Independent Living (SIL), In-Home, Community Participation, and Complex Care across Melbourne and regional Victoria since 2021. We pride ourselves on providing exceptional, person-centered care and building strong, trusting relationships with our participants, families, and team.

At DCA, we’re driven by compassion, integrity, and excellence and we’re growing.

About the Role

We are seeking an experienced and proactive Workforce Coordinator to lead all workforce management activities at Direct Care Assistance. This role plays a vital part in ensuring our teams are well-staffed, compliant, and supported to deliver safe, high-quality care in line with NDIS Practice Standards and organizational goals.

You’ll oversee rostering, recruitment, staff compliance, onboarding, and engagement across our SIL, SDA, in-home, and community programs.

Key Responsibilities

Rostering & Workforce Planning

Manage end-to-end rostering across all services

Ensure rosters meet participant needs while balancing staff availability and award obligations

Monitor workforce utilisation, overtime, and coverage gaps

Adjust rosters proactively in response to absences and operational changes

Lead forward workforce planning to meet future service growth

Recruitment, Onboarding & Induction

Support and participate in recruitment and interview processes

Collaborate with the recruitment team to design effective talent acquisition strategies

Oversee onboarding, induction, and orientation of new staff

Contribute to retention strategies, staff recognition, and development programs

Compliance & Skills Management

Maintain staff compliance records (NDIS Worker Screening, police checks, First Aid/CPR, immunisations, work rights, etc.)

Conduct regular compliance audits to ensure all records are current

Ensure workforce compliance with SCHADS Award, NDIS Price Guide, and Fair Work requirements

Provide guidance on visa and work restriction compliance

Escalate any non-compliance or risks to management promptly while you are working on its resolution.

Staff Management & Engagement

Lead staff engagement initiatives to strengthen team connection and accountability

Support performance review processes and improvement plans

Promote a positive, inclusive, and supportive workplace culture

Act as a key contact for staff feedback and communication

Organisational Support

Provide workforce-related reports and recommendations to management

Contribute to broader organisational projects and service delivery improvements

Skills & Qualities

Strong knowledge of SCHADS Award, Fair Work, and rostering compliance

Understanding of the NDIS Price Guide and Practice Standards

Experience managing workforce compliance and onboarding processes

Knowledge of immigration/work rights compliance (preferred)

Excellent organisation and problem-solving abilities

Sound knowledge on Roster Of care and creating large rosters

Confident communicator with strong interpersonal and leadership skills

High attention to detail and strong time management

Proficiency in rostering systems, Microsoft Office, and compliance software