Casual: Monday, Tuesday, and Friday (days and number of hours to be negotiated with the successful applicant)

(there may be an opportunity to convert to Perm PT for the right candidate)

Some on-call work may be required (outside office hours and on weekends)

Traralgon CBD location.

Are you highly organised, thrive in fast-paced environments, and passionate about making a difference in people’s lives? We’re looking for an Administration Assistant to support our Operations team with essential behind-the-scenes tasks that help our services run smoothly.

Keystone Care Supports are a growing organisation who provide 24/7 care in a compassionate, person-centred and authentic manner. Keystone Care Supports provide individual and group supports, STA/respite, personal care, community access activities and more. We are currently expanding the services we provide and are looking for our next superstar to inject innovation into the future development of the organisation.

As an Administration Assistant, you’ll work closely with the Operations Support & Scheduling Coordinator to ensure accurate data entry, timely communication, and well-maintained documentation that supports our frontline team and participants.

Key Responsibilities Include:

Enter and update shift and roster data in our scheduling system

Assist with preparing and distributing rosters and shift confirmations

Support shift approvals by checking timesheets, progress notes, and allowances

Respond to internal and external enquiries (phone, email, messages)

Assist with participant documentation such as intake forms and service agreements

Maintain organised records across systems and files

Escalate issues, risks, or compliance concerns to the appropriate team member

The successful applicant will:

Have strong administration and data entry skills with excellent attention to detail

Communicate clearly, professionally, and with empathy

Be able to manage multiple tasks and meet deadlines in a fast-paced environment

Be confident using IT systems — knowledge of ShiftCare is highly advantageous

Be a proactive, reliable team player who is eager to learn

Ideally have experience in disability services, the NDIS sector, or a similar field (preferred but not essential)

Please note:
To be considered for the role, applicants must have the right to work in Australia. Prior to appointment, the successful applicant will be required to provide or complete:

Screening & Checks:

National Police Check (AFP)

NDIS Worker Screening Check

Working with Children Check

Certifications & Documents:

NDIS Orientation Module

Current First Aid & CPR Certificates

Current Victorian Driver’s Licence

To apply:

Submit via email: [email protected]

A resume (no more than 2-pages, with dot-points encouraged); and

A cover letter including responses to the following questions:

What contribution do you consider you could make to the organisation?

What are three qualities that best describe you?

How would you establish yourself in this role in the first 3-months?