Hotel Concord - Duty Manager

Full Time, 4-5 shifts a week. The venue is a late-night trader closing at 2am.

Young Hotels Group is seeking a dynamic and experienced individual to join our enthusiastic team at Hotel Concord. Young Hotels is rapidly expanding group, creating ample opportunities for career advancement and professional growth. As we grow, so do the possibilities for you to thrive and take the next step in your career.

In this hands-on role, you will oversee all aspects of our late-night venue, including gaming, bar, bistro, operations, and accommodation. This is a unique opportunity to immerse yourself in a thriving culture and make a significant impact while working closely with the venue's Licensee. The role requires a dynamic leader who can supervise staff by providing clear guidance, monitoring performance, and addressing any issues to ensure smooth and efficient operation.

Key Responsibilities:

Leading and operating front of house teams across the bar, gaming and bistro to ensure exceptional customer service

Contributing to a positive team culture that reflects our venue’s values

Monitor Accommodation and check-in guests

Implement Hotel Policies and Procedures

Recruit, train and supervise staff

Ensure compliance with health and safety legislation and licensing laws

Monitor employee performance and conduct regular evaluations to help improve customer service.

Audit par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need

Daily Cash / Banking reconciliation

Opening / Closing venues

What You’ll Bring:

Experience in a similar leadership role within a licensed Hotel, or hospitality venue

Current RSA, RCG and ARCG (NSW) certifications – essential

Strong interpersonal and team leadership skills

Great communication skills and a strong customer service ethic

Knowledge of Hotel operations and compliance standards

A flexible, hands-on approach with availability across weekdays, evenings, and weekends

A genuine passion for hospitality and community connection

What we offer:

Full-time secure employment with a competitive salary package

A hard-working team with a great culture and a kind, community-oriented local base

Close access to Concord West Station, which is located directly across the road from the Hotel

High exposure to the buzz of Sydney Olympic Park's countless events

A company that understands the value of work-life balance - rosters include a mix of days and nights with a fair scheduling approach

If you're passionate about hospitality and would love to develop your skills alongside a highly experienced team, we'd love to hear from you!