Loan Processor & Office Support

Astute Hendra is a leading financial services company based at Hendra. We have been operating for close to 20 years and are very well respected in the financial services industry. We support our clients in achieving their finance goals. We cut through the jargon and provide our clients with simple, straightforward financial solutions, tailor made for their individual circumstances, which when it comes to their financial security, makes the world of difference.

Due to growth, we require a person with loan processing experience to support our loan processing system in a permanent part-time capacity.

We are seeking an energetic person to assist us in supporting our clients throughout the loan application process. The successful applicant will have a positive, outgoing and motivated attitude, organisational skills and attention to detail – assisting us in providing a great experience to our clients.

Previous work experience within a lending environment as a loans processor, loans officer or finance assistant would be advantageous. You will be part of a small team that all work together to provide quality service to our customer base throughout their home loan journey.

Qualifications & experience

Experience in retail banking/finance brokering or working within an admin/loan processing role in the financial services industry

Excellent customer service, communication skills, flexible, and proactive attitude

Strong written and verbal presentation skills, with a good attention to detail

Hands-on skills utilising Microsoft Office, experience using customer relationship systems in the finance industry

Ability to work within a fast-paced, fun environment with a great team, but also being self-motivated and driven to achieve individual task requirements

Comfortable talking to lender contacts and customers via phone and email

Good knowledge of lending policies, processes and products, and the residential mortgage lending process is preferred but not essential

Tasks & responsibilities

Helping prepare applications for submission by working closely with our brokers and clients to collect and gather supporting documents/information

Liaising with our lenders and stakeholders on information they require, timeframes and outcomes, as well as making settlement arrangements

Work closely with our Mortgage Brokers to support with client/relationship management including post-settlement requirements

Clear communication with clients, bank BDMs and credit assessing teams, as well as internal stakeholders

General office duties and assisting the processing and lending specialist team with other ad hoc duties as required

Benefits

Competitive remuneration package $70,000 - $75,000 FTE + Super. Salary negotiated based on your skills and qualifications.

30-hour, 5-day work week, with agreed flexible hours Monday – Friday (6 hours per day)

Applicants should forward their cover letter containing their best contact number, email address together with a detailed resume (with at least two references) for consideration by selecting the "APPLY" button.

Successful short-listed applicants will be contacted for either a phone interview or in-person interview.

Please note only shortlisted candidates will be contacted.