Champagne Recruitment has partnered with an expanding NDIS provider located on the outskirts of the CBD to find an experienced and proactive Workforce Coordinator. The role may begin as part-time, with opportunities to develop into a full-time, permanent position as the organisation continues to grow. This is a fantastic opportunity to join a purpose-driven organisation committed to delivering high-quality support services to people with disabilities.

About the Role:
As a Workforce Coordinator, you will be vital to our organisation’s growth by ensuring smooth and reliable service delivery. Your key tasks will include managing staff rosters, leading the recruitment and onboarding of support workers, and handling real-time workforce issues. You will act as the primary point of contact for all rostering and workforce management, supporting both our team and the participants they serve. This is an excellent opportunity to help us attract, develop, and retain passionate NDIS support workers, while contributing to the ongoing success of our organisation.

Key Responsibilities:

Develop and manage weekly shift rosters to ensure optimal staff coverage

Lead recruitment, interviewing, and onboarding of support workers

Address no-shows and coverage gaps proactively to maintain service continuity

Coordinate last-minute replacements and manage on-call support (rotation-based)

Oversee incident protocols and maintain accurate ShiftCare logs

Monitor workforce performance, attendance, and reliability

Align rostering with participant needs, funding, and service agreements

Keep staff records updated, including availability, qualifications, and preferences

Communicate clearly with support workers regarding shifts and expectations

Implement systems to streamline operations and improve efficiency

About You:
You have proven experience in workforce coordination, rostering, or operations support within the disability, health, or community services sector. You understand NDIS service delivery models and workforce requirements, and you thrive in a fast-paced, people-focused environment.

Required Skills & Experience:

Proven experience in rostering and workforce support (disability, health, or community)

Strong understanding of NDIS requirements and workforce needs

Excellent organizational, problem-solving, and communication skills

Experience with recruitment and onboarding processes

Proficiency in rostering software (e.g., ShiftCare) and Microsoft Office

Knowledge of employment law, awards, and payroll considerations

Ability to work independently and responsively

Commitment to person-centred care and quality outcomes

Why Join This Team?

Make a real difference in the lives of people with disability

Supportive, collaborative, and values-driven team culture

Opportunities for professional growth and development

If you’re ready to take the next step in your workforce coordination career and want to be part of a passionate team making a positive impact, we want to hear from you!

Apply now or contact Leah Baylis at Champagne Recruitment on 0413 996 065 or [email protected] for a confidential discussion.