We're Hiring: Customer Contact Officer - 15 Positions Available

Join our client’s team as a Customer Contact Officer where you'll deliver high-quality customer service focused on system outages and network inquiries. This role is ideal for someone with contact centre experience, strong communication skills, and a safety-first mindset.

Key Responsibilities:

• Respond to outage and network inquiries with accurate, safety-focused advice
• Coordinate field staff deployment and support incident resolution
• Manage calls and maintain data integrity
• Contribute to service improvements and team development

What You’ll Bring:

• Certificate III in Customer Contact or equivalent experience
• Proven customer service experience
• Demonstrated experience in problem solving and negotiation skills when dealing with stakeholder enquiries and complaints
• Ability to work under pressure and in a team environment

Requirements:

• Initial 2 weeks of full-time (10 days) onsite training
• The ability to commit to hours ranging from 15 to 38 per week, with flexibility to scale up or down based on business needs
• Must successfully complete a National Police Check (NPC) prior to starting — we’ll manage and support the process for you

Ready to make a difference? Apply now or share with someone who’d be a great fit! Call Jo Ellerman on 02 66919106 for more information on this great opportunity.