Experienced and competent customer service officers / call centre operators required for work with a State Government Department office located at Lithgow.

NOTE: This role will require you to work within the office at Lithgow. Applicants MUST reside within a reasonable daily travel distance.

These roles will require you to work 7 hours per day, 5 days per week (35 hrs/week). You will work a rotating roster covering a span of operational times from 7am to 7pm Monday to Friday - working a 2 week rotating roster encompassing a variety of shifts including early starts, mid-shift coverage and late starts. Applicants will need to be able to work all required shift times.

These roles are offering an initial work duration of 6 months, commencing late 3 October and working through until April 2026.

APPLICANTS MUST BE AVAILABLE TO ATTEND AN ON-SITE ASSESSMENT / INTERVIEW SESSION AT LITHGOW ON MONDAY 29 SEPTEMBER.

Successful applicants will need to be able to demonstrate the following:

minimum of 2-3 years of customer service experience (call centre, administration or retail environment)

excellent written and verbal communication skills

previous Government experience is preferred - but not essential

proven previous experience working in an office environment

intermediate computer skills including keyboarding skills, strong email etiquette and proficient in MS Office suite, particularly Outlook and Teams

must be tech savvy with the ability to learn new systems and computer packages with relative ease.

Initial training will be conducted in a classroom environment for the first 2 week period, followed by a nesting period where you will work closely with team members and subject matter experts to develop your skills.

Apply today to express your interest in these opportunities, ensuring you include an up-do-date resume that demonstrates your relevant skills and experience for the role.

Enquiries can be directed to Donna Golding - 0411 314 370 - [email protected]