Customer Engagement Officer

Two casual positions available

About the position

Grampians Community Health Reception and Administration ensures that all aspects of reception and administrative duties are performed in an effective, timely and professional manner to ensure the smooth running of the organisation.

The Customer Engagement Officer provides welcoming, professional and timely initial contact for all people accessing Grampians Community Health sites; supports Grampians Community Health staff to ensure the smooth operation of the organisation; and assists to facilitate the central intake system through identification of initial needs for people accessing Grampians Community Health programs and/or programs external to Grampians Community Health.

Skills and experience

• Experience in customer service and/or administration

How to Apply

Please email your resume and addressed key selection criteria to: [email protected]

The key selection criteria are outlined in the position description available on our website

https://gch.org.au/get-involved/#roles

About Grampians Community Health

You can be more than part of your community – be someone making a difference for people in your community

Situated in the heart of picturesque Grampians and Wimmera regions.

Employ over 200 staff at three sites located at Stawell (main office), Horsham and Ararat.

Provides a safe, inclusive and respectful environment that values culture, beliefs, values, gender identity and capacity.

Our staff are empowering professional, inclusive, compassionate and courageous.

Employee Benefits

Salary Packaging

Up to $15,900 to reduce taxation increase take home pay - includes personal expenses.

Meal and entertainment expenses and venue hire.

ATO Remote Housing Allowance (for eligible place of residence).

Novated leasing.

Relocation expenses.

Portable devices.

Rewards Programs

Blue Card Discount program for discounts on purchases.

Commbank Workplace Banking Program for discounts and rewards.

Hybrid Working from Home

Hybrid working conditions for certain (but not all) positions taking into consideration our clients’ needs.

Laptop and mobile phone provided for certain (but not all) positions allowing you to remain connected.

Professional Development

Support professional development to develop knowledge and skills staff to better meet the needs of our clients.

Reimbursement of course fees for further qualifications (less tax component) for courses enrolled in after 6 months of employment.

Purchased Leave

Up to 20 days additional leave in a financial year for eligible staff.

Clinical Supervision

External professional clinical supervision

Internal clinical supervision.

Employee Assistance Program

Free confidential, professional assistance to staff members for personal or work-related issues and concerns.