The Feel Good Clinic is a very busy psychology clinic in the heart of Surry Hills. We have a beautifully appointed office, have expanded and are looking for the right person to join our growing team!

We provide our practitioners full-service administrative support which requires our administrative team to enjoy a faced-paced and busy environment, whilst focusing on maintaining high-levels of attention to detail and professionalism.

We are looking for an experienced, professional administrator with a high level of attention to detail to join our team.

Primary Duties:

Book, amend, and cancel patient appointments in keeping with company guidelines and/or policies

Update practitioner calendars and schedule online meetings

Ensure client details are up-to-date in the database

Process payments, process Medicare rebates, process private health claims and issue invoices and/or receipts ensuring item numbers are correct depending on the transaction type

Liaise with GPs, Medicare, other health professionals, and their staff

General Duties:

Answer, screen and/or forward all incoming phone calls in a timely, courteous, and professional manner

Maintain client and practice confidentiality at all times

Receive and convey written, verbal and electronic messages promptly, professionally, accurately, and completely

Greet, welcome and attend to clients and guests as soon as they arrive

Assist clients and guests with mobility, literacy, language and comprehension difficulties

Handle cash, EFTPOS and other transactions in keeping with company guidelines and/or policies

Maintain accurate financial records including petty cash, expenditure, reconciliations and requests for reimbursement

Follow up on overdue accounts

Scan, process and file documents

Prepare and send outgoing correspondence, including faxes, emails and letters

Ensure the reception area, and all associated administration and/or entry areas, are tidy and presentable, with all necessary stationery and materials organised

Prepare any required or requested materials, including client forms and psychometric assessments

Ensure the practice building, and all practice rooms are clean, tidy and accessible

Maintain office and records security by following confidentiality procedures and controlling access via the reception desk

Maintain practice dress standards

Receive, sort and distribute daily mail and/or deliveries

Follow opening and closing procedures

Ensure equipment is switched off, windows closed, alarms on and building is secure at end of day

Monitor stationery and/or clinical supplies and place orders as required or directed, maintaining a working supply at all times

Participate in meetings, staff training and development, and performance reviews

Assist in the induction of all new staff with regards to administrative processes

Perform other administrative duties as directed by the company director(s)

Safety & culture:

Exercise duty of care including adhering to practice governance processes and standards

Ensure practice building(s) and workspace(s) are conducive to a safe and practical work environment, adhering to Work Safe legislation

Follow company policy and procedure playbooks/guidelines, and assist company director(s)/supervisors to identify, establish, improve and maintain administrative processes

Record and report incidents and near misses in-line with company safety policy and NSW Work Safe legislation

Participate in ongoing professional development

Actively contribute to the development of a culture consistent with the values of the company

Requirements
Essential:
The successful applicant will have:

Exceptional attention to detail

The ability to maintain a high level of courtesy, professionalism, confidentiality, and discretion at all times

Reliable and punctual

Excellent interpersonal skills, with the ability to work with a broad range of people from a variety of backgrounds and experiences

Excellent written communication skills

Excellent organisational, multitasking and time-management skills, with the ability to prioritise and manage multiple and competing work tasks, and deliver to agreed deadlines is a MUST. This is a very busy role

Adaptability and flexibility to changing work environments and requirements

Strong computer literacy

A strong customer service focus and attitude

The ability to work independently with limited supervision

The ability to work productively and collaboratively within a broader team environment

Previous experience in a reception or administrative role

Previous experience with Medicare billing

Desirable:
The successful applicant will ideally also have:

Previous experience in a medical reception position

A working knowledge of Medicare and other health billing systems

A broad understanding of the mental health service system in Australia

An understanding or experience in general practice accreditation and standards

Compliance:
The successful applicant must also:

Maintain a current check for working with young people, as per the relevant state legislation

Undergo a current and satisfactory criminal record screening

Maintain eligibility to work in Australia

Participate in a 3 month probationary period