Scheduler/Rostering Officer

The Star Care Group

Location: Belmont, Perth WA

Position: Full time

Package (Annual): $65k + $11.5k on-call (pro-rata basis) + 12% Super

The Star Care Group, one of Western Australia's leading providers of Community Support and in-home disability support, is actively seeking an experienced Scheduler/Rostering Officer to join our diverse team as a result of business growth. This position plays a vital role in assisting The Star Care Group in delivering essential services to our participants while ensuring efficient service provision. As a member of our team, the Rostering Officer/Scheduler establishes strong relationships with both The Star Care Group's staff and clients, facilitating effective communication through phone and face-to-face interactions to address roster-related matters. We are looking for a candidate who is bright and full of energy, solution-oriented, data-driven, possesses a keen eye for detail, and excels in communication.

Key responsibilities of this role include:

Creating, updating, and publishing the roster on a fortnightly basis.

Maintaining accurate shift notes.

Overseeing the organizational rostering process by managing roster templates, rolling over employee rosters, and handling daily shift swaps and changes.

Ensuring timely fulfilment of shifts.

approving timesheets for payroll processing.

Providing guidance to our Senior Leaders regarding our Industrial Relations obligations and recommending efficient and cost-effective -rostering models for the organization.

Maintaining precise and timely documentation.

Communicate effectively with all stakeholders including Support Workers, Clients, Service Coordinators, and Management

Responsively and effectively managing employee queries concerning their rosters.

Fulfilling any other duties as assigned by your supervisor.

Notify the management immediately of any reportable incidents and take appropriate action in incident reporting.

Create calendars for clients to roster their activities and share them with support workers after approval by Service Coordinator

Receiving calls from our clients and support workers.

Available after hours by telephone as required and prepared to be available to take calls over weekends

There will be training and ongoing support provided by the team.

Any Ad hoc task required by the management.

What we're seeking with our successful candidate:

Strong prioritization skills, with a proven ability to manage workloads to achieve desired business outcomes.

Must have experience using Scheduling software (preferred Brevity and Deputy)

Proficiency in problem-solving, including root cause analysis.

Minimum of 1 year experience in scheduling or rostering for a Disability Support provider or Aged Care Service Provider

Understanding of the disability framework

National Police Clearance

NDIS Workers Screening Check (can obtain upon appointment)

NDIS Worker Orientation Module certificate (can obtain upon appointment)

Proven experience in effective incident reporting

Highly organized and ability to multi-task in a fast-paced environment

Ability to work autonomously and as part of a team

Ability to work independently, as well as part of a team.

Enthusiasm and positive engagement with both employees and participants

Understanding of professional boundaries, privacy, and confidentiality issues

Strong technical skills and proficiency with Microsoft Office products and data management systems

A proactive approach to the safety and wellbeing of yourself and participants

Applicants must have the right to live and work in Western Australia.

Applications from individuals residing outside Western Australia will not be considered, as this role requires the candidate to work on-site.

What We Offer:

Ongoing opportunities for career development and training

12% Superannuation contribution

A great work-life balance

Employee discounts with leading brands, including Woolworths, Myer, JB Hi-Fi, IKEA, Uber, Sephora, Rebel, Priceline, The Iconic, Hoyts, Harvey Norman, Flight Centre, Big W, and more.

Full-time work Monday to Friday in our Belmont Office

Salary Sacrificing Options

Applying:

If this job aligns with your aspirations, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume.

Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors and be able to pass a pre-employment medical and drug & alcohol screen. Ability to abide by company’s fitness for work policy, including random and at cause drug and alcohol testing.

Please submit your resume and a cover letter detailing your relevant experience and qualifications to [email protected]

Applications close on Feb 11/11/2025.