Care Coordinator/Regional Area Coordinator (NDIS) — Eastern & Northern Suburbs (Melbourne)

• Permanent Full-time or Part-time (pro-rata)

About us
9D Care is an NDIS-registered provider delivering in-home and community supports across Australia. We’re known for fast starts, stable rosters, and a single point of contact for participants and referrers.

We support people with disabilities to live life on their terms. With a strong focus on relationships and reliability, our Support services are trusted by over 200 participants and professionals in the community.

About the role
We’re seeking a Regional Area Coordinator (care coordinator) to lead day-to-day coordination across the Eastern & Northern suburbs of Greater Melbourne. You’ll be the hub between participants, families, support workers and referrers—matching the right worker, building reliable rosters, and keeping quality, safety and documentation on track.

Key responsibilities

Participant intake & onboarding: Confirm goals, risks, preferences; set up service agreements and rosters.

Workforce & rostering: Recruit, screen and match workers; build stable rosters; manage short-notice changes.

Quality & compliance: Ensure notes, incidents and feedback are recorded correctly; uphold NDIS Practice Standards, privacy and safeguarding.

Stakeholder relationships: Communicate clearly with participants, families, Support Coordinators, clinicians and community partners.

Training & support: Coach workers on service expectations, documentation and person-centred practice.

Continuous improvement: Track outcomes, resolve issues quickly, and suggest better processes.

What you’ll bring

Qualification in Community Services, Social Work, Mental Health or related (or equivalent experience).

Strong coordination/rostering experience (MYP/Brevity/ShiftCare or similar an advantage).

Excellent communication, empathy and problem-solving; able to juggle competing priorities.

Solid admin and Microsoft Office skills; comfortable with CRM/mobile apps.

First Aid & CPR (or willing to obtain).

NDIS Worker Screening Check (or willing to obtain); WWCC as required.

Driver’s licence and reliable car (kms reimbursed).

Full Australian working rights.

Why 9D Care

Supportive team, quick decisions, and practical processes.

Phone, laptop and kilometres reimbursed; paid training and development.

Real impact: stable worker matches and visible progress on participant goals.

Growth pathways across coordination, operations or quality.

Hours & location
Flexible full-time or part-time (set days/hours by agreement). Based in the Eastern or Northern suburbs with travel across the region.

How to apply
Click Apply and upload your resume. A short cover letter addressing Key responsibilities and What you’ll bring will help your application stand out.

We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse communities.