Ready to put your admin expertise to work in a role that makes a real impact? Join Ability WA as a Senior Customer Services Officer supporting our Therapy Services team.

About the role

As as Senior Client Services Officer, you will:

• Work closely with Central Hub Therapy Team Leaders and Managers
• Manage complex administrative tasks and support continuous improvements
• Handle financial processes including billing, NDIS claims, account reconciliation and reporting
• Maintain accurate customer records and support systems, including onboarding and student placements
• Build strong relationships with clients, families, therapists, and internal teams
• Coordinate meetings, events, and appointments; support reception and general office operations
• Prepare professional correspondence and documents; manage supplies and purchasing in line with business need

⏰ Part Time (0.4FTE) with the possibility for additional ad hoc hours | 📍 Coolbinia | 💼 Permanent

About You

We're looking for someone who brings:

• Experience in a senior administrative or client-facing role
• Strong communication, problem-solving, and organisational skills
• High level of professionalism, attention to detail, and discretion
• Ability to manage competing priorities across multiple systems
• Well-developed computer skills and experience within Microsoft Office
• A collaborative, values-driven approach with a passion for supporting others

• Right to work in Australia
• Required checks (NDIS Worker Screening, National Police Clearance, drivers licence, COVID vaccination)

At Ability WA, we care about finding the right fit. Even if you don't meet 100% of the selection criteria, we encourage you to apply.

Benefits

• Increase your take-home pay with non-profit salary packaging benefits up to $18,550

• 3 wellness days per year (pro rata) to prioritise your wellbeing
• Leave loading, paid parental leave, return from parental leave bonuses
• Access to an employee assistance program
• Be part of a genuinely supportive team culture

How to apply

Click apply to submit your application. We’re shortlisting immediately, so we would love to see your application as soon as possible.

For questions, contact: Lee Watts (Therapy Services Business Support Lead) 📧[email protected]

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, sexual orientations, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.

We reserve the right to extend or withdraw this advertisement prior to the closing date.

Ability WA focuses on sourcing high calibre candidates through direct recruitment campaigns. Please do not send unsolicited agency CVs or contact Ability WA staff regarding unsolicited CVs.