About the role

Join the dynamic team at Koala Solar as a Customer Service & Admin Superstar in our Yangebup, WA office. This full-time role is an exciting opportunity to play a key part in providing exceptional customer service and administrative support to our growing solar energy business.

What you'll be doing

Handling inbound customer enquiries via phone, email and walk-ins, providing knowledgeable and friendly support

Processing customer orders, bookings and payments efficiently and accurately

Maintaining detailed customer records and databases

Coordinating site visits and installation schedules

Providing general administrative support such as filing, photocopying and data entry

Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

Proven experience in a similar customer service or administrative role, ideally within the renewable energy or home services industry

Excellent communication and interpersonal skills, with a friendly and professional telephone manner

Strong organisational abilities and attention to detail

Competent in using standard office software such as Microsoft Office

An enthusiastic, can-do attitude and a genuine desire to provide outstanding customer experiences

A commitment to ongoing learning and professional development

What we offer

At Koala Solar, we pride ourselves on our collaborative, supportive and flexible work environment. You'll enjoy a competitive salary, flexible working arrangements to support work-life balance, generous leave entitlements and opportunities for career progression. Most importantly, you'll be part of a passionate team making a real difference in the transition to renewable energy.

About us

Koala Solar is a leading provider of solar energy solutions for residential and commercial customers across Western Australia. With a reputation for quality, innovation and exceptional customer service, we are committed to helping our clients reduce their energy costs and carbon footprint. Join us on our mission to power a sustainable future.

Apply now to become our new Customer Service & Admin Superstar!