Uniting is seeking for Casual Youth and Support Workers to provide safe, temporary accommodation and holistic support across Young people, Adult Women and Men within the Parramatta area.

About the Role

• Base Pay: $38.65 per hour (SCHADS Level 3.1) + 25% Casual loading + Penalty rates + Superannuation
• Sleepover Allowance: $60 per night (if applicable)
• Work Locations: Youth, Adult Women’s, and Adult Men’s crisis accommodation services across Parramatta LGA
• On-call assistance available
• Flexible shifts: Including sleepovers, nights, weekends, and public holidays
• Penalty rates paid for shifts outside core hours

For more information, read the Position Description Uniting SHS Support Worker - Crisis Accommodation.pdf

Roster
Our service operates 24/7, requiring flexibility to cover various shifts. Below are the roster::

• Youth Accommodation: Monday to Friday 7:30am to 3:30pm, 3:30pm to 11:30pm, 3:30pm to 11:30pm with inactive sleepover until 7:30am; Active awake shift 11:30pm-7:30am; Weekends 8am to 4pm
• Adult Female Accommodation: Monday to Friday 2pm to 10pm with inactive sleepover; Monday 9am to 5pm
• Adult Male Accommodation: Monday to Sunday 7am to 3pm, 3pm to 11pm, 4pm to 11pm with inactive sleepover until 7am; Active awake shift 11pm to 7am

Specialist Homelessness Services (SHS) of Uniting provides crisis supported accommodation with case management for people who are homeless or at risk of homelessness focusing on our Men’s, Women’s and Youth programs. Our services provide 24/7 onsite support and assistance with education, employment, referral into counselling services, health services, living skills and parenting programs.

About the Role

The Youth/Support Worker reports to the Service Manager and works closely with the Case Manager during the day to facilitate handovers. This role is responsible for supporting clients in accessing safe, affordable, and stable accommodation. It involves providing holistic support, guidance, and assistance throughout the client's journey from intake through to exit. The Youth/Support Worker will also refer clients to appropriate medical services and help them overcome the barriers that have contributed to their homelessness or risk of homelessness.

Key Responsibilities

• Advocate for client choice and independence through person-centred support.
• Assist with client intake, assessments, house tour and service introductions.
• Deliver individual support aligned with client goals and support plans.
• Support case planning and reviews alongside Case Managers.
• Provide client transport using the company car and collect donations when required.
• Support the development and implementation of case plans.
• Assist with internal and external service referrals.
• Manage communication and general administrative duties.
• Maintain accurate records and data in line with compliance requirements.
• Participate in a rotating roster, including evenings, weekends, and sleepovers.
• Attend team meetings and supervision sessions.

Qualifications:

• Certificate IV (completion or working towards) in Community Services, Mental Health, Youth Work, or relevant to the field of work.
• First Aid Certificate
• Driver’s Licence

Experience:

• 2+ years of experience in youth work or within the homelessness support sector, home refuge or similar.
• Experience working with vulnerable young people or relevant to the service.
• Knowledge of best practices for Specialist Homelessness funded Services.
• Computer skills for timely and accurate client information.

Desirable Training:

• Identify and Respond to Risk of Harm training
• Cultural Awareness training
• Mental Health First Aid

What We Offer You

• Training from Day 1 including buddy shifts.
• $500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• Access to our U rewards program with exclusive corporate discounts and cash-back programs with major retailers
• Extensive opportunities and training for professional growth.