Medical Logistics Customer Support Representative - Macquarie Park

Are you an early riser with a passion for precision and patient care?

WOW Recruitment is partnering with an established leader in Medical Logistics to find 2 dedicated Customer Support Representatives for their Planned Services team, due to internal promotions. If you thrive in a fast-paced, problem-solving environment and possess a strong transport logistics and customer service experience, this is your chance to make a real impact!

This permanent, full-time role is based 5 days a week onsite in Macquarie Park.

Salary: $65,000 - $80,000 + Super
Shift: 8-hour rotating roster, flexibility required for shifts between 6 AM - 7 PM

Why Join This Team?

• Make a Difference: Support critical medical deliveries that impact lives.
• Work-Life Balance Perks: Enjoy Birthday Leave and a Free onsite gym membership.
• Vibrant Culture: Be part of a supportive team in a new, modern office with regular social events.
• Career Growth: Opportunities for internal promotion within a growing organisation.

About the Role: Your Impact
You'll be the crucial link, liaising with customers, drivers, and logistics partners to ensure every delivery is executed with precision. This isn't just customer service; it's about meticulous coordination of vital shipments.

Key Responsibilities:

• Time-Critical Coordination: Manage outbound calls for freight updates and inbound calls for inquiries, shipments using GPS tracking for critical planning.
• Problem Resolution: Collaborate closely with drivers, supervisors, and logistics partners to swiftly resolve issues and maintain seamless operations.
• Order Management: Coordinate order bookings and modifications, ensuring clear and constant communication with all stakeholders.
• Relationship Building: Cultivate strong, lasting relationships with drivers, carriers, and valued customers.
• Process Improvement: Actively contribute to refining and enhancing existing policies and procedures to boost efficiency.

What You'll Bring:

• Experience is Key: Previous experience as a busy medical receptionist or in a logistics customer service role is highly preferred.
• Customer Service Expertise: Proven customer service experience in an office environment, ideally within a contact centre setting.
• Adaptability: Flexibility with hours and shifts, able to work 8-hour shifts rotating between 6 AM - 7 PM, with availability for extra shifts as needed.
• Essential Skills: Strong communication, relationship-building, and problem-solving skills.
• Tech Savvy: Proficiency in Microsoft Office and various web-based tools.
• Independent Worker: Ability to work effectively and proactively with minimal supervision.

If you're ready to take on this impactful role and join a team that values your contribution, apply now!

Reach out to Louise at WOW Recruitment today.

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