At HAYLO People, we specialise in recruitment across General Insurance, and Personal Injury.

We are looking for a Technical Delivery Manager with deep experience in general insurance and a strong track record of leading complex SaaS-based implementation projects. In this role, you’ll oversee the full delivery lifecycle of large-scale technology programs for enterprise clients.

As an Technical Delivery Manager, your duties will include, but are not limited to:

• Lead planning and delivery of complex technology projects from kickoff through go-live and handover to support.
• Collaborate with cross-functional teams (including Services, Product, and Engineering) and client-side stakeholders to ensure solutions meet business and technical needs.
• Act as the primary delivery contact for clients, owning all delivery-related communication and issue resolution.
• Assess delivery scenarios and provide practical, scalable implementation strategies that align with product capabilities.
• Guide platform configuration and integration based on client workflows, data structures, and operational requirements.
• Proactively manage risks, dependencies, and issues—developing mitigation plans where needed.
• Oversee project resourcing, timelines, and budget tracking.
• Maintain detailed documentation of technical and functional requirements, client-specific configurations, and use cases.
• Support clients with user training, go-live preparation, and the transition to ongoing support.
• Build strong relationships with stakeholders through a deep understanding of their needs, processes, and goals.

To be successful in this role, you will offer:

• Strong understanding of general insurance (Property & Casualty or similar domains).
• At least 3 years of experience managing technical delivery or implementation projects in a SaaS, software, or tech consulting environment.
• Demonstrated success in leading cross-functional teams in a client-facing role.
• Solid knowledge of platform architecture, system integration, and the software delivery lifecycle.
• Hands-on experience with SaaS configuration and tailoring solutions to meet client needs.
• Proven ability to manage multiple concurrent projects with competing priorities.
• Excellent communication skills with the ability to explain complex topics clearly to technical and non-technical audiences.
• Strong technical and business documentation skills.
• Experience working with change requests and managing scope within contractual agreements.

What’s on Offer:

• Opportunity to lead high-impact digital transformation projects in a growing and evolving industry.
• Work with a collaborative and experienced team in a fast-paced, innovation-driven environment.
• Flexible work arrangements focused on delivering results, not clocking hours.
• Career development through exposure to enterprise-scale projects and emerging technology.

HAYLO People is a specialist recruitment agency supporting the General Insurance industry. For more information or to discuss this role in further detail please get in touch with Oliver Bell at [email protected] or 0491651395