• Role title: UX/UI Designer - THIS WAY UP
• Role type: Max term contract full-time (12 Months)
• Department and location: THIS WAY UP, St Vincent Virtual and Home
• Salary: $109,857 - $129,624 + Super + Salary Packing

Better and fairer care. Always.
We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About the role
THIS WAY UP is Australia's largest digital mental health service, delivering evidence-based online programs to thousands of people each week. Backed by St Vincent's Hospital Sydney, we combine clinical expertise, technology, and compassionate design to make mental health care accessible to everyone, everywhere.

This newly created role offers a unique opportunity to build and lead our UX/UI design function as our first dedicated design hire. You'll shape the future of how people navigate their mental health journey through building digital experiences that are empathetic, intuitive, and scalable. You'll work on our patient and clinician web applications across mobile and web, from ideation through to delivery.

We recognise that great designers bring different strengths. You don't need to be an expert in every aspect of research, UX, and UI - but you should have depth in one area and demonstrated experience across the others, with the curiosity and adaptability to work across the full design process.

You will:

• Lead user research and testing by planning and conducting interviews, surveys, and usability studies to understand user needs and translate insights into design improvements.
• Design user-centred experiences by creating personas, journey maps, information architecture, and wireframes that guide the development of intuitive and effective digital health services.
• Deliver high-quality UI design by producing prototypes and production-ready assets for responsive web and mobile platforms, aligned with brand guidelines and accessibility standards.
• Evolve and maintain the design system to establish cohesive patterns and standards that support scalability, efficiency, and visual integrity across THIS WAY UP platforms.
• Explore the use of generative AI to produce visual assets and illustrated storytelling elements.
• Collaborate with product managers, developers, clinicians and researchers to deliver impactful solutions, and iterate on designs using analytics, feedback, and evaluation data.

About you

• A UX/UI designer with a minimum of three years' experience and a portfolio that demonstrates capability across research, wireframing, prototyping, and interface design.
• Proficient in design and prototyping tools such as Figma, with a strong grasp of responsive, inclusive, and accessible design standards, including Web Content Accessibility Guidelines.
• Experienced in applying human-centred design approaches to complex digital problems, ideally within healthcare, mental health, or education settings.
• Confident in conducting user research, synthesising insights, and translating findings into practical and effective digital experiences.
• Recognised for strong collaboration, communication, and organisational skills, with the ability to manage competing priorities in multidisciplinary teams.

Why work at St Vincent's?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program. Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About THIS WAY UP and St Vincents

• Enjoy flexible work options, including remote and hybrid arrangements from our vibrant Sydney or Melbourne offices.
• Join a nationally acclaimed organisation renowned for excellence in heart and lung transplantation, cancer care, mental health, HIV/AIDS, and more.
• Be part of THIS WAY UP, Australia's largest digital mental health service, delivering expert care anytime, anywhere.
• Collaborate with world-leading clinicians, researchers, and universities, many based right on our dynamic campus.

Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How to apply
The closing date for applications is 31 October 2025.

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role criteria.

For more information, or a copy of the position description please contact [email protected].

Respectfully, this role is not open to recruitment agencies.