About the role

As the Business Development Manager for Guardian Nursing Agency, you will play a critical role in acquiring new customers, focusing on building referrals and expanding business in both existing and new segments of the human services marketplace. You will foster strong relationships with referring organisations, deliver personalised service solutions, and contribute to the strategic growth of our service offerings in the sector.

Key Responsibilities:

• Generate and convert leads through sales and marketing initiatives.

• Build and maintain strong local community and referral networks.

• Strategic Planning and Reporting: Work closely with our team to refine business strategies and provide regular updates on your progress towards meeting key business goals.

• Provide advice and information to potential clients, careers, parents, and families.

• Foster positive working relationships with external stakeholders.

• Oversee and facilitate the client onboarding process, ensuring a seamless transition from initial contact and complete all onboarding documentation ready for handover to operations.

• Prepare monthly reports for the Operations Manager. Maintain clear and accurate records.

• Drive business development and recruitment initiatives.

• Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.

• Support participants, families, and carers in understanding and accessing our services and policies.

• Act as the ‘face’ of the business, building brand awareness.

• Network across the disability and community care sector.

• Attend Expos, Forums, Open days, and Networking events to promote our support services.

Qualifications & Experience:

• Already have an extensive network in the NDIS/Aged Care sector and worked as a BDM with a minimum 3 years’ experience, with a strong record of achieving and exceeding key performance indicators each month

• A strong sales background with experience in face-to-face solutions, ideally in disability, aged care, sectors.

• Proven success in meeting and exceeding sales targets and KPIs.

• Experience in the community services or health sector, with a good understanding of Home Care/Personal Care delivery models.

• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.

• Existing, robust connections within the sector with Support Coordinators, Plan Managers and Participants, capable of opening doors and creating new opportunities for business growth.

• Knowledge of Individual Support Programs in Disability or Aged care is advantageous, but not essential.

About you:

• Strong emotional intelligence and the ability to understand and respond to diverse customer needs.

• Extensive knowledge of the NDIS and disability sector service delivery will be an added advantage.

• Strong relationship-building skills and experience in a similar role.

• Relevant qualifications in disability, social work, or a related field.

• Passionate about making a difference in the lives of our clients

• A proactive, results-driven attitude with a high degree of initiative.

• Strong leadership skills, with the ability to lead a team and drive business success.

• A professional and ethical approach to all customer and organisational interactions.