NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring a Reservations Agent. Reporting to the Reservations Manager, this integral role drives revenue and increases market share across the segments of Rooms, Beverage & Food, Spa, and other revenue generating sources in line with W Hotels and Marriott International’s brand standards, to become a hotel market leader in Sydney.

Additional responsibilities include, but are not limited to;

Process all reservation requests, changes, and cancellations received by phone, email and social channels (or any other applicable platform).

Identify guest reservation needs and determine appropriate room type

Accommodate and document special requests

Maintain guest history, update and ensure the latest information is retained in the record

Be proficient in answering questions about property facilities/services and room accommodations

Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriot International properties on sold out days.

Follow proper escalation procedures when addressing guest concerns

Promotion of Marriott Bonvoy loyalty program

Maximise upselling opportunities where possible

Demonstrates self-confidence, energy, personal, manages time well and builds a positive work environment

Education & Experience Required

Minimum one year experience in reservations/front office.

Knowledge of Opera PMS advantageous.

Possess excellent verbal and written communication and Microsoft Office skills, and a high attention to detail.

Ability to work in a fast-paced environment with strong organisational and interpersonal skills and prioritisation of tasks.

BENEFITS

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International

Discounts on food & beverage across all our hotels

Recognition programs to keep you motivated

Wellbeing & mindfulness programs to ensure you stay healthy

Employee Assistance Program

‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws