Company Description

We are looking for a Full Time and/ or Reservations Agent, you will make our guests feel welcome right from the get go!

Mercure Sydney has 517 newly refurbished rooms, 12 conference rooms, and multiple food and beverage outlets, our location is well positioned next to Central Station. We attract a diverse market mix from Leisure, Corporate, MICE Inbound and Government business.

This role also takes assists with reservations for Ibis World Square. Matching contemporary urban style with welcoming service Ibis World Square offers 166 rooms with a great central city location.

Job Description

Input and process all reservations via our hotel PMS (opera cloud) and using Accor's RESAweb

Responding to guest calls ensuring an outstanding guest experience

Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates

Consistently offer exceptional, friendly and engaging service

Recommend property facilities and assist guests with information and special requests

Qualifications

A sound knowledge & application of the Opera system or similar Reservations system - highly desirable

A genuine interest to listen to others stories and look for opportunities to make them feel special

A high level of attention to detail and exceptional organisational & time management skills

Strong interpersonal and problem solving abilities

Fluency in English and high proficiency across all communication modes

Flexible availability, including Saturdays (on rotational basis)

Minimum of 6 months experience in hospitality reservations required

Additional Information

What is in it for you:

Discounted on-site parking

50% off staff meals

Accommodation & restaurant discounts worldwide!

We are a big hotel in a big brand so all the opportunities that come with the Accor size

Access to Accor training programs using industry-leading platforms

Located right next to central station to easy to get public transport.

If this sounds like what you are after – apply now and join our Night team!

Only applicants with full working rights will be considered

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.