The role of the Administration / Duty Worker has 2 key functions. Firstly, to provide high level organisational and administrative support and exceptional customer service to Hobart Women's Shelter (HWS) clients, visitors, staff and other stakeholders, and secondly, to assist the Family Support Team to ensure professional service delivery and efficient day-to-day functioning.

The role is full-time, with 2 days allocated to administration / reception duties, and 3 days allocated to the Family Support Team as the Duty Worker.

The Administration / Duty Worker is generally the first point of contact for visitors and clients. As such it is essential that you are pleasant, courteous, calm, highly professional and able to interact with diverse groups of people, including vulnerable women and children in crisis.

You will provide high level administrative support to managers and the Family Support team including diary management, organising events and meetings, assisting with data collection, minute taking, utilising a range of software, including a client database, Quality Management System, HR records management and Property systems.

To apply:

Female applicants only - HWS has an exemption to employ females only under the Anti-Discrimination Act 1998.

You must respond to the Position Requirements / Selection Criteria below, and upload your response, along with your CV by close of business Monday 27th October 2025.

Position Requirements / Selection Criteria

1 Demonstrated experience working in an administrative role within a similar environment where using initiative and sound judgement is required and where high-quality output is consistently achieved.

2 High level administration, reception, and ICT skills, including experience with Microsoft Office applications (including Diary management), client databases, Customer Relationship Management (CRM) and Document Management Systems (DMS), Learner Management System (LMS), and mail management.

3 Strong customer service skills, particularly the ability to work with vulnerable people in a trauma-informed setting, provide accurate and timely information to residents, respond to telephone queries from people in crisis, and engage positively with a wide range of stakeholders, including donors, other service providers, contractors, government agencies and volunteers.

4 Demonstrated high level written and oral communication skills, including organising meetings and events, and formatting of reports, grant applications and other internal documents.

5 Ability to coordinate agenda items for team meetings, accurately record meeting minutes, follow up action items and ensure that all relevant documents are circulated and available in a timely manner.

6 Experience in updating content on websites and social media platforms, publishing newsletters, assisting with presentations, and providing IT support for meetings and events.

7 Knowledge of compliant record keeping processes within a Quality Management System (QMS).

You may access the full Position Description at www.hobartws.org.au in the About/Work with Us section.

If you have questions, please email [email protected]