Position Description: Practice Lead — Disability Services

Reports to: Chief Executive Officer
Award/Grade: Employment is covered by the SCHADS Award (SACS Level 5). The salary range for this role is $90,000–$100,000 per annum (plus super and salary packaging), depending on skills, experience and classification within Level 5.
Location: Hamilton, Western Victoria
Employment type: Full-time, ongoing

Purpose of the Role

The Practice Lead provides strong practice leadership and people management within disability services. The role is responsible for lifting the capability of staff, embedding high-quality, person-centred practice, and ensuring compliance with the NDIS Practice Standards and Code of Conduct. The Practice Lead works alongside teams to coach, mentor, and influence best practice, while maintaining a focus on safeguarding and participant outcomes.

Key Responsibilities

1. Practice Leadership & People Management

Provide day-to-day leadership, guidance, and mentoring to support workers and team leaders.

Model effective, person-centred practice and provide constructive feedback.

Build team capability through coaching, reflective practice, and performance development.

Support workforce induction, training, and ongoing development.

2. Quality, Safety & Safeguarding

Ensure supports are delivered in line with the NDIS Practice Standards and safeguarding requirements.

Conduct practice audits and implement improvements in collaboration with management.

Support compliance with incident management, feedback and complaints, and risk systems.

Promote positive behaviour support, ensuring restrictive practices are minimised, authorised, and reported in accordance with the NDIS Rules.

3. Participant Outcomes

Strengthen planning and documentation processes to ensure participants’ goals and progress are effectively tracked.

Champion human rights, dignity, choice, and control in all supports delivered.

Build strong collaborative relationships with participants, families/guardians, advocates, and external stakeholders.

4. Governance & Continuous Improvement

Monitor and analyse practice data and trends, recommending evidence-based improvements.

Contribute to policy and procedure development, and support organisational readiness for NDIS audits.

Foster a culture of reflective practice, safeguarding, and continuous improvement.

Selection Criteria

Essential:

Extensive experience in the disability services sector, with proven practice leadership and people management capability.

Comprehensive knowledge of the NDIS Practice Standards and NDIS Code of Conduct.

Strong understanding of incident management, complaints handling, and safeguarding requirements.

Proven skills in coaching, mentoring, and developing staff capability.

High-level communication, influencing, and interpersonal skills.

Demonstrated commitment to human rights, person-centred practice, and continuous improvement.

Desirable:

Tertiary qualifications in disability, community services, allied health, psychology, or related field.

Experience in leading practice quality within a registered NDIS provider.

Compliance & Pre-Employment Requirements

NDIS Worker Screening Check (Victoria)

Working With Children Check

Current First Aid Certificate (Level 2)

Current Driver Licence

Employment Conditions

Employment is covered by the SCHADS Award (SACS Level 5, Pay Point 1). Progression to higher pay points may occur based on skills, qualifications, and experience.

Conditions of employment are in accordance with the Award, the National Employment Standards, and the Centre’s internal policies.

Normal hours of work are to be agreed, with some flexibility required.

Equal Opportunity & Inclusion

We are an equal opportunity employer. We welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people of all genders and sexual orientations. We are committed to a safe environment for all participants and children. Reasonable adjustments will be made to support applicants with disability throughout the recruitment process.