About Us:

Nexa Care is a registered disability support provider offering support services for individuals with disabilities and mental health conditions. Our focus is on person-centered care, promoting independence, inclusion, and well-being. Services include supported accommodation, community participation, and daily living assistance, tailored to meet each individual's needs delivering services across varied ranges.

Professional Attributes:

Looking for someone with strong professional attributes as below:

Empathy: Understanding and genuinely caring about the needs and experiences of the individuals in care.

Leadership Skills: The ability to guide and motivate a team, ensuring they work effectively and cohesively to meet clients' needs.

Communication: Strong verbal and written communication skills to effectively interact with clients, families, and other team members.

Problem-Solving: The ability to think critically and address challenges as they arise, ensuring the best outcomes for individuals in care.

Organisational Skills: Managing schedules, resources, and documentation efficiently to ensure smooth operations.

Job Summary:

Coordinate office personnel work activities in line with strategic goals

Ensure the smooth running of the team on a daily basis

Provide feedback, coaching and training to facilitate personal and professional development

Work from individual onsite houses allocated under your lead.

Chair staff meetings to provide opportunity to give direction and discuss areas for improvement

Ensure workplace materials and documentation are maintained in line with legal obligations and best practice standards

Regularly review and implement changes to various forms of documentation

Manage all third-party communication and technology queries and networking

Appropriate Staff training and management of learning management systems.

Direct reports to Director of services / general manager.

Systems quality framework maintenance with residential y clients

Direct management of staffs

Performance review of staffs

Constant review of systems for innovative and quality outcomes

Maintenance of quality registers at participant and organisation levels.

Roster management review and assistance with recruitment

Direct support to Operations Manager, along with working under their direct guidance and supervision.

Assist with promotional ideas of sales within the organisation

Attention participant family meetings, team meetings

Attending organisational expos for business development

Risk Management, Feedback Management, Continuous Improvement, Incident, Recruitment, Fleet and Property Management

Oversight and reports on fleet management system

Oversight and reports on property management system

Oversight and reports on communication management system

Meetings with internal and external stakeholders including families, SDA providers.

Working with admin team on advertising on housing hub

Management of company PRODA system

Holding ARO reporting with in the organsation.

Managing the incidents and response, direct reporting to Operations manager

Roster management including time sheet approval and leave management of staffs under your houses.

Quarterly participant happiness checks and family service feedback / happiness checks, along with group meetings in the houses.

For further queries or request a full copy of position description; contact us on [email protected]; Contact Number: 0413 042 068