About the role

As a Holiday Booking Consultant at McGrath Port Stephens, you will play a vital role in delivering exceptional customer service and bookings for our holiday rental properties located in the beautiful Nelson Bay area of NSW. This full-time position will see you working closely with both new and returning guests to ensure their holiday experience is seamless from start to finish.

What you'll be doing

• Responding to inbound enquiries from potential guests, providing information on our holiday rental properties and availability
• Processing holiday bookings and managing the reservation system to ensure accurate data and timely confirmations
• Providing exceptional customer service to guests throughout the booking process and during their stay
• Assisting with guest check-in and check-out procedures as needed
• Maintaining strong relationships with our property owners and providers
• Supporting the wider reservations and customer service team as required

What we're looking for

• Previous experience in a customer service or reservations role, ideally within the tourism or hospitality industry
• Excellent communication and interpersonal skills, with the ability to liaise with a diverse range of customers
• Strong time management and organisational abilities to juggle multiple bookings and enquiries
• Proficient in using reservation systems and customer relationship management (CRM) software
• A passion for tourism and creating memorable holiday experiences for our guests
• A friendly, professional and solution-oriented approach

What we offer

• Competitive salary and bonus incentives
• Opportunity for career progression within a growing tourism business
• Supportive and collaborative team environment
• Discounted rates on our holiday rental properties
• Ongoing training and development

About us

McGrath Port Stephens is a leading provider of premium holiday rentals in the picturesque Nelson Bay region of New South Wales. As a respected name in the local tourism industry, we pride ourselves on delivering exceptional experiences for our guests and working closely with our property owners to ensure their investments are well-cared for. If you're passionate about hospitality and creating unforgettable holidays, we'd love to hear from you.

Apply now to join our dynamic reservations team!