The Opportunity

Lilydale Hyundai, GWM & LDV is seeking a talented and customer-focused Customer Service Advisor to join our thriving dealership in Lilydale, VIC. As a vital member of our team, you will be responsible for providing exceptional customer service and support to our valued clientele.

Key Responsibilities

Greet and assist customers in a friendly and professional manner as they arrive.

Handle enquiries, bookings, and transactions efficiently and effectively

Provide accurate information about our products, services, and promotions, taking advantage to up-sell where appropriate.

Resolve customer concerns and complaints in a timely and satisfactory manner

Maintain detailed records and documentation of customer interactions

Collaborate with other departments to ensure a seamless customer experience

Actively contribute to the growth and success of the dealership

What We're Looking For

Excellent customer service and communication skills

Strong problem-solving and conflict resolution abilities

Ability to work well in a team environment and under pressure

Attention to detail and a commitment to delivering high-quality work

What We Offer

At Lilydale Hyundai, GWM & LDV, we are committed to providing our employees with a rewarding and supportive work environment. We offer a competitive salary, opportunities for career development, and a range of employee benefits, including:

Ongoing training and development programs

Discounts on our range of vehicles and services

Collaborative and inclusive team culture

Opportunities for advancement within the company

Comprehensive employee health and wellness initiatives

If you are passionate about delivering exceptional customer service and are interested in joining our dynamic team, we encourage you to apply now.