The Company

Our client is a leading international freight forwarder, known for delivering seamless and tailored logistics solutions. With a strong presence in the market, they specialise in import and export operations, ensuring efficient, reliable, and customer-focused service every step of the way.

Key Responsibilities:

• Managing and maintaining customer/supplier inquiries via phone and email
• Following up on internal enquiries and sending quotes
• Keep customers informed on shipment status, tracking, potential delays, and solutions
• Process bookings and ensure accurate data entry into logistics systems
• Assist with customs documentation and compliance requirements
• Proactively resolve customer concerns, ensuring high service standards are maintained

About You

• Previous experience in a customer service role / internal sales within freight forwarding, transport, or logistics
• Strong understanding of quotes and proficiency in Microsoft office programs
• Ability to work collaboratively across teams to share information
• Excellent communication and relationship management skills
• High attention to detail with excellent organisational and problem solving skills
• A proactive and service-driven mindset

What’s On Offer?

This role offers excellent career development opportunities, based in Port Melbourne, along with a competitive salary package.
Should this opportunity be of interest to you please APPLY or contact Hannah Nellist at Blackbook Executive on (03) 9823 7407 if you would like to discuss further.