Benefits

• Hybrid work model - WFH 3 days per week
• A positive and inclusive team culture
• Be part of a global organisation with a strong local presence
• Ongoing learning and development opportunities
• Incentive programs and competitions
• Wellbeing programs with access to meditation and mindfulness
• Enjoy a day off for Cultural Awareness to celebrate what matters to you
• Access to mentoring programs geared toward your success
• Access to development programs & LinkedIn learning courses as well as study grants and support for higher education

The Company

This organisation is a global provider who partner with leading brands across the retail, finance, and insurance industries to deliver trusted customer experiences. They're passionate about innovation, customer service, and creating a workplace where people thrive.

The Position
Reporting to the Business Services Team. You'll deliver high quality service to retail partners across phone, email, and digital channels.

• Provide exceptional service to clients and customers across multiple communication channels
• Resolve enquiries efficiently while keeping all stakeholders informed
• Manage a variety of service-based products and ensure accurate documentation
• Work closely with internal teams to deliver seamless service experiences
• Handle complaints and escalate issues as needed, aiming for positive outcomes
• Adhere to quality, compliance, and privacy standards in all tasks
• Identify and contribute to process improvements that enhance service delivery

The Candidate

The successful applicant will have previous experience in a customer service, call centre, or claims environment and will possess the following skills:

• Strong verbal and written communication
• Proficiency in Microsoft Office Suite
• Excellent problem-solving skills and a proactive approach to tasks
• High attention to detail and a strong sense of ownership
• Ability to work independently and as part of a collaborative team

If you possess the above skills and experience, please apply now, or contact bryco consulting on 03 9088 2279 for a confidential discussion.