Join a fast-paced, professional, and friendly team at Coles Autobody Repairs!

Are you an organised, friendly, and a confident communicator who loves keeping things running smoothly? We’re looking for a Front Desk Receptionist to be the face of our busy smash repair workshop — someone who can handle customer enquiries, manage bookings, and keep the front office operating efficiently.

About Us

Coles Autobody Repairs is a well-established, family-owned smash repair business located in Wacol, QLD. We’re known for our quality workmanship and a humbled team-focused environment. Our workshop is fast-paced, professional, and customer-driven — and we take pride in making the repair process as smooth as possible for every customer.

The Role

As the first point of contact for customers, you’ll play a key role in delivering excellent service and supporting the daily operations of the business. You’ll liaise with customers, insurance companies, estimators, and technicians to ensure repairs run on time and communication stays clear.

Key Responsibilities:

Greet customers and manage incoming phone calls and emails

Schedule vehicle drop-offs, collections, and repair bookings

Communicate with customers and insurance’s regarding repair progress

Prepare and issue job cards and repair documents

Support the estimating team with administration and follow-ups

Maintain the front office area in a clean and professional manner

Assist with general office administration and data entry tasks

What We’re Looking For

Previous experience in automotive administration, reception, or customer service

Excellent communication and organisational skills

Confidence in managing multiple tasks in a fast-paced environment

Proficiency with computers and job management systems (training provided)

A friendly, professional, and reliable attitude

What We Offer

Competitive pay based on experience

Monday to Friday — no weekend work

Supportive, close-knit team environment

Ongoing career development

Long-term job security in a growing business