We’re looking for a reliable and organised Office Assistant to join our plumbing team. This role is the hub of our daily operations — you’ll be helping to keep everything running smoothly behind the scenes. You’ll be handling incoming work orders, managing emails and phone calls.

Please call Leah on 0461 272 901 if you are interested or have any questions.

Key Responsibilities

Manage and schedule work orders in ServiceM8

Answer and direct phone calls and emails in a professional manner

Liaise with customers, builders, and strata managers regarding job updates

Organise and maintain job documentation and records

Assist with invoicing and job follow-ups as needed

Support the field team to ensure smooth day-to-day workflow

About You

Experience using ServiceM8 (preferred)

Experience using Xero (preferred)

Administration Experience

Strong communication and organisational skills

Comfortable working in a fast-paced environment

A friendly, positive attitude and willingness to learn

Prior experience in plumbing, construction, or a trade-based business is a plus