Customer Relationship Coordinator

Full-Time | Based in Jimboomba, QLD

Jimboomba Turf is on the hunt for an energetic and detail-driven Customer Relationship Coordinator to be the friendly voice and organised backbone of our business.

If you love great customer service, enjoy working in a team that values quality and care, and can keep multiple plates spinning without missing a detail — this could be the role for you.

About Us

Jimboomba Turf has been growing premium lawns for over 50 years, supplying South-East Queensland’s best builders, landscapers, and homeowners.

We’re part of the Australian Turf Co family — alongside Allenview Turf, Coolabah Turf, and StrathAyr Turf — giving you the stability of a leading national business with the culture and heart of a local family team.

Our focus is simple: delivering exceptional quality turf with a customer experience to match.

About the Role

This is a hands-on, fast-paced role that sits right between sales, logistics, and customer service.
You’ll be the first point of contact for new and existing customers — helping them place orders, schedule deliveries, and ensuring their experience is seamless from start to finish.

Day-to-day responsibilities include:

Answering incoming calls and greeting customers with a positive, professional manner

Entering and processing sales orders accurately

Coordinating turf deliveries with our logistics team

Managing emails, quotes, and follow-ups

Supporting the sales team with customer requests and admin tasks

About You

You’re a natural people-person who thrives on helping others and making things run smoothly.
You’re also switched-on, with a great eye for detail and a knack for staying organised when things get busy.

You’ll bring:

A friendly, professional phone manner

Strong attention to detail and accuracy

Confidence using computers and learning new systems (Excel, HubSpot etc.)

The ability to prioritise and problem-solve

A genuine love of great customer service

Experience in customer service, sales support, logistics coordination, or administration will be highly regarded — but attitude and reliability are what matter most.

Why You’ll Love It Here

Work with a trusted brand in a close-knit, supportive team

Be part of a business that values quality, care, and connection

Great variety in your day — no two calls are the same

Long-term career growth within the Australian Turf Co network

Ready to join a team that truly values its people and customers?
Click Apply Now — we’d love to hear from you!