About the Company

I'm working with a well-established Australian-owned success story in the health and wellness industry, proudly supporting some of the country's most recognised consumer brands. With a culture built around performance, wellbeing, and growth, they combine a professional yet relaxed environment with exceptional employee benefits including an onsite gym (imagine the savings!), full-time barista (free coffee!), generous product allowance, and flexible working hours.

About the Role

This is a fantastic opportunity for a capable and confident Level 2/2.5 IT Support Engineer who enjoys variety supporting end users, maintaining systems, and resolving network-related issues as part of a collaborative onsite team.

You'll provide both Level 1.5-2.5 desktop support and hands-on technical troubleshooting across Microsoft 365, devices, and proven networking fundamentals such as VLANs, switches, and VPNs. It's a perfect next step for someone ready to take ownership in a mid-level technical role without being bogged down in tickets all day.

This position is full-time onsite at the company's modern Northern Beaches headquarters and ideal for those living within 45 minutes of Mona Vale.

Key Responsibilities

• Provide professional end-user support across desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Windows 10/11, Microsoft 365, and general application issues.
• Configure and maintain network components including VLANs, patch panels, switches, and wireless access points.
• Assist with system administration tasks such as AD, Intune, and backup management.
• Handle user onboarding/offboarding and system access requests.
• Maintain accurate IT documentation and deliver high-quality customer service.
• Contribute to small projects and continuous improvement initiatives.

About You

• 3+ years' experience in an IT Service Desk, Desktop, or Systems Support role.
• Solid technical grounding across Windows environments, Microsoft 365, and networking fundamentals.
• Understanding of VLANs, DNS/DHCP, VPNs, and general switch administration.
• Familiar with MDM tools such as Intune or NinjaOne, and backup tools like Veeam.
• Strong problem-solving, communication, and stakeholder service skills.
• Must be an Australian Citizen or Permanent Resident.
• Must live within 45 minutes of the Mona Vale.

What's on Offer

A workplace that values both technical capability and personal wellbeing, offering:

• 17.5% leave loading
• Free onsite 3-level gym with trainers and daily classes
• Full-time barista serving free coffee and smoothies
• Generous monthly product allowance to support your wellbeing
• Paid parental leave & subsidised health insurance
• Flexible working hours & free under cover and secure onsite parking
• Ongoing professional IT development and training

Apply Now

If you're an experienced Level 2 to 2.5 IT Support Engineer that lives within 45 minutes of the Mona Vale area and are seeking a stable, hands-on role in a progressive and people-focused environment this is your chance to join a company that truly lives its values.

Apply today to take your next step in a supportive and rewarding Northern Beaches environment and very close to the beach!

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email [email protected]