Pathfinder Recruitment are excited to bring to market a great opportunity for a Level 2 Engineer to join a managed services provider (MSP) on the Central Coast. Working across a broad client base you will be servicing start-up through to medium sized corporate businesses in the area. This is a great team with a supportive work culture. This role will be hybrid with some work from home options available.

About you

Ideally you have 3+ years experience in technical support and at least 1 year at Level 2. You should have a good understanding of IT products and services, particularly the Microsoft stack including Office 365, Active Directory and managing virtual environments. You should also have some basic networking experience. In this role you will be working autonomously as well as part of a team. Building trust and managing client relationships will be an important part of your success.

Key skills

3+ years experience in technical support including 1 year at Level 2

Previous experience working in an MSP environment

Understanding of IT products and services, particularly Microsoft

Systems support experience including Office 365, Active Directory, MS Exchange, Email support and applications support

Basic understanding of Networking

Ability to collaborate with team members and work in a fast paced environment

Experience managing internal and external stakeholders and client relationships

Excellent communication and customer service skills

Requirements

Qualifications in IT or equivalent or industry certifications

Ready to chat?

Please Apply for this job and we will be in touch with everything you need to know. Looking forward to hearing from you.