Be the Welcome to Wellbeing

Receptionist / Spa Reservations – Aurora Spa & Bathhouse, Sorrento (Continental Precinct)

Step into a career where wellness meets elegance. For over 25 years, Aurora has shaped Australia’s spa landscape with experiences that linger long after the moment. In our stunning new home within Sorrento’s iconic Continental Precinct—over 1,000sqm of serene spaces including a beautifully designed bathhouse—we’re elevating indulgence on the Mornington Peninsula.

We’re seeking Spa Reservations Specialists and Receptionists to craft seamless, soulful journeys for every guest.

About the Role

You’ll be the first smile and the final farewell—guiding guests from enquiry to afterglow. You’ll curate reservations, anticipate needs, and recommend services and products that extend their self-care at home. Every interaction is an invitation to feel better.

You’ll Thrive Here If You:

Lead with care: Welcome guests warmly, answer enquiries, and support each person’s unique wellness path.

Blend service with retail finesse: Confidently suggest treatments and products, meeting targets while elevating the experience.

Stay composed and organised: Manage phone/email bookings, update schedules accurately, and keep the day flowing.

Mind the details: Process payments with precision and maintain accurate records.

Love teamwork: Collaborate generously to reach shared goals.

Embrace flexibility: Weekend availability and shift adaptability are part of the rhythm.

Bonus points: Experience with spa/wellness management systems.

The Aurora Difference

Wellness perks: Complimentary Bathhouse sessions + an annual Private Salt Float Therapy session.

Retail savings: Exclusive discounts on our signature wellness products.

Growth & guidance: Professional development within a respected, evolving brand.

Supportive culture: A team that values your contribution—and helps you shine.

Look the part: Uniform provided.

At Aurora, we’re more than a spa—we’re a community devoted to wellbeing and personal growth. If you’re passionate about hospitality, wellness, and creating moments that matter, we’d love to meet you.

Apply

Please send your application, addressed to Hayley, to [email protected].