As an Information Technology Officer (ITO) with the Australian Antarctic Division (AAD) you will provide information and communications technology (ICT) support services for Antarctic stations. You may assist with the repair and installation of ICT infrastructure.

ITOs are under supervision of the Telecommunications Officer (TO). You will work as a team with the other communications staff to manage workload and tasks in support of operational and technical priorities.

ITOs are employed during the summer season at Casey and Davis stations.

To apply for this role, you must have the skills and licences listed below:

Qualifications/licences

Provide copy with application

• Driver’s licence – Current, unrestricted “C” class (manual) Australian driver’s licence
• Citizenship – In accordance with the PS Act 1999, Australian Public Service employees are required to be Australian citizens. Persons who are not Australian citizens will generally only be considered where there are no suitable Australian applicants, with next considerations being Australian residents with work rights and New Zealand citizens.

Obtain prior to commencement

• Baseline security clearance
• Valid Passport – The expiry date of the passport (and any relevant visa) must be at least 6 months beyond the planned end date of your intended stay in the Antarctic or sub-Antarctic
• Provide First Aid (HLTAID0011) must be valid for at least 18 months beyond the date of commencement
• Provide Basic Emergency Life Support (HLTAID010) must be valid for at least 18 months beyond the date of commencement.
• Provide CPR (HLTAID009) must be valid for at least 6 months beyond the date of commencement.

Knowledge and experience

Within the last 5 years:

Three or more years working on an IT Service Desk, directly providing on-site and phone support

Experience with the following end user hardware and software:

• Desktop and laptop computers
• Computer Operating Systems
• Microsoft Office
• Antivirus, Anti-Malware, etc.
• Peripherals
• Smartphones and Tablets
• Databases

Experience with installing and maintaining enterprise ICT equipment, including:

• Servers and enterprise storage
• Network equipment
• VoIP/unified communications equipment

Proven experience using IT Service Management software

A demonstrated client-focused approach, particularly in identifying and documenting clients’ requirements, maintaining ownership of issues and ensuring appropriate communication with the client. You will be experienced with conveying technical information to a diverse client base with varying levels of technical understanding

Ability to support a variety of computer and mobile operating systems, hardware and software. The Antarctic Division SOE is Windows, but expeditioners may bring along any type of computer hardware and software

Ability to investigate, research and collaborate with team members to resolve complex ICT issues.