Receptionist – Equilibrium Psychology, Sydney CBD

Be a part of our fun and supportive community

Location: Sydney CBD

Employment type: Full time

Website: www.equilibriumpsychology.com.au

About Us

Equilibrium Psychology is a leading clinical psychology practice located in the heart of Sydney’s CBD.

Established in 2007, we provide evidence-based therapy for depression, anxiety, stress, relationship issues, and other commonly presenting mental health difficulties, in a calm, professional and supportive environment.

Our team of dedicated psychologists value collaboration, compassion, and excellence in client care. We are now seeking a friendly, organised and emotionally intelligent Receptionist to join our administrative team and be the welcoming face of our clinic.

About the Role

This is a key front-of-house role supporting our clinicians and clients.

You’ll ensure the smooth running of daily operations, provide exceptional client service, and help create a calm and professional environment.

You'll report to the practice manager who will work closely with you to ensure you feel supported. You will be the lead and only receptionist employed on a full-time basis and have a small team of casual administrative assistants to support you.

Key responsibilities include:

Greeting clients with warmth and professionalism

Managing phones, emails, and client enquiries

Scheduling appointments and maintaining our booking system

Processing payments and managing invoices

Coordinating referrals and correspondence with GPs and specialists

Submitting medicare rebates

Maintaining confidentiality and compliance with ethical and privacy standards

About You

You are personable, reliable, and detail-oriented, with excellent communication skills and a calm, caring manner.

Essential qualities:

Strong interpersonal and customer service skills

Excellent written and verbal communication

High attention to detail and time management

Proficiency with computers, eftpos and scheduling systems

Professional presentation and emotional maturity

Commitment to confidentiality and sensitivity in mental health settings

Ability to work independently and within a team

Highly regarded but not essential:

Experience in a psychology, medical, or allied health reception role

Knowledge of practice management software (we use PracSuite)

Why Join Us

Supportive, fun and collegial work environment

Work with a highly regarded team of Clinical Psychologists

Beautiful, quiet office space in Sydney CBD

Contribute to meaningful work supporting mental health and wellbeing

Be respected as an equal team member

Birthday leave and social opportunities

How to Apply

Please email your CV and a short cover letter outlining your suitability for the role, as well as when you are available to start, to:

[email protected]