Join Our Brew-tiful Team!

Online Store Coordinator & Customer Champion

Artisti Coffee Roasters is a growing company dedicated to high-quality coffee. We're looking for an organized, detail-oriented person to be the main engine behind our successful online store.

This role is perfect if you love managing logistics, solving problems, and ensuring customers get a top-notch experience. You don't need to be a coffee expert—we'll teach you the industry; we just need your passion for efficiency and great service!

What You'll Be Doing:

1. Running the Online Shop (Fulfillment & Logistics)

You'll manage the process of getting orders from our website to the customer's door.

Packing Orders: Daily collecting, printing, and carefully packing all online customer orders using our simple system (Shopify).

Shipping: Creating shipping labels and coordinating daily pick-ups with couriers. You'll also manage orders for local delivery and customer collections.

Improving Efficiency: Constantly look at our shipping costs and packing process to find smarter, faster ways to get products to our customers.

2. Customer Support & Relationship Building

You'll be the friendly voice of the company, ensuring every customer has a positive experience.

Front-Line Support: Be the first point of contact for our online customers via phone, email, and chat.

Order Tracking: Proactively follow up on shipping issues and answer all customer questions about their orders, deliveries, and returns.

Building Loyalty: Create a positive experience for every interaction, helping customers find the right coffee and turning them into loyal fans.

3. Store Management & Inventory

You'll be in charge of what products are listed in our online store and ensuring we have enough stock.

Inventory Control: Work closely with the warehouse team to track and manage stock. You'll ensure the website inventory is always accurate and flag when we need to order more of our best-selling items.

Product Updates: Manage product listings on our Shopify store, including adding new items, updating pricing, and checking product details for accuracy.

Data & Reporting: Help track key sales and inventory numbers and share reports with the management team (e.g., weekly online sales and stock levels).

What We're Looking for:

Is highly organized and has an excellent attention to detail.

Is a clear, friendly, and proactive communicator (on the phone and by email).

Is comfortable using computers, MSOffice 365 and willing to learn new software systems.

Has a strong work ethic and can handle a fast-paced environment.

Is happy to do a mix of physical work (packing/lifting/standing) and desk work.

Bonus: You have a genuine interest in coffee!

Benefits:

Comprehensive training and mentorship from our experienced team.

Opportunity to develop valuable, diverse skills in e-commerce, logistics, and business operations.

Discounted or complimentary coffee products.

A supportive and inclusive work environment.

Ready to jump into the exciting world of Artisti Coffee Roasters? We'd love to hear from you!

Apply by emailing Rod, our General Manager at [email protected] or pop in, say hello to Rod and drop off your details.