Workshop and Client Experience Advisor (Service Advisor / Brand Development Hybrid) -

📍 Location: Meadowbank, Sydney
🕐 Type: Full-time

A1 Autohaus are looking for a confident individual with strong automotive knowledge to join our growing workshop in a hybrid role focused on customer service, quoting, coordinating with the workshop team, and supporting day-to-day office operations. As a key member of our customer-facing unit, you will play a pivotal role in creating positive experiences that not only retain our existing customers but also attract new ones.

We are one of Sydney's premier independent European workshops. Located in Ryde (Meadowbank), on the edge of Sydney’s Lower North Shore and Inner West. We have been proudly servicing, repairing, and carrying out performance upgrades on vehicles since 2018. We pride ourselves on our strong customer focus, specialising in European and performance vehicles.

This role is ideal for someone with extensive automotive knowledge who is confident in clearly communicating work details to customers and supporting the efficient operation of the workshop. You may come from a background as a mechanic, service advisor, or a similar customer-facing role within the automotive industry.
You’ll work alongside our existing office team as the key point of contact for customers. You’ll be helping bridge the gap between our front office and workshop floor - keeping customers informed, quoting jobs, and helping the team run efficiently.

We’re a friendly, down-to-earth team that values integrity, collaboration, and a strong work ethic. Our workshop fosters a supportive environment where everyone is respected, and teamwork is at the core of everything we do - no egos, just a shared commitment to quality and customer satisfaction.

Core Duties and Responsibilities:

Be the go-to person for customer communication - via phone, email, and in-person

Prepare and explain quotes for vehicle servicing and repairs

Book jobs and manage workshop scheduling

Liaise with the technicians to keep customers updated on their cars

Update and maintain online store product pricing and online enquiries

Manage retail and online orders, including stock handling, packing, and dispatch

Support A1 Autohaus' digital online presence and assist with content collaboration

Finalise invoices and process payments

Help with general admin tasks to keep the office running smoothly

Represent A1 Autohaus at organised events and industry events as needed

Ideal Candidate:

Confident communicator with great people skills

Experienced with European servicing and maintenance (preferred)

Strong understanding of minor and major mechanical repair work

Self-motivated with a genuine interest in automotive performance (preferred)

Experience in a service advisor or workshop admin role preferred

Organised and able to multitask with strong attention to detail in a busy environment

Comfortable using computers and workshop management software

Familiar with Microsoft 365, Mechanic Desk, and social platforms such as Instagram, Meta Business Suite, and TikTok

Good verbal, written and interpersonal communications skills

Unrestricted and valid driver’s license - With ability to drive both manual and automatic vehicles

Self-starter who takes initiative and solves problems

Hours

Monday to Friday: 8:30am–5:30pm

Alternate Saturdays: 8:30am–1:30pm (Paid Overtime)

Flexibility for special builds, A1 Autohaus promotional and motorsport events (part of the job requirements)

Why Join Us?

Independent European specialist and performance workshop with a great reputation

Staff discounts on Performance products and services

Opportunities to attend motorsport events and team experiences

Newly built workspace and top-tier workshop and staff facilities

Stable full-time position with competitive remuneration based on experience

Flexible working conditions with supportive leadership that values your input and encourages development

Friendly, down-to-earth no BS team (no egos here)

Opportunity to grow with a fast-growing business

To apply for the position

You can apply by hitting the 'Apply Now' button on this site, alternatively send your resume and cover letter directly to [email protected], through our “Contact Us” page at www.a1autohaus.com.au, our facebook/instagram social pages or call (02)89640088