Your new role:

As an Administration Officer within the Pre-admission and Elective Surgery Access Team, you'll play a key role in providing timely, accurate and high-quality administrative support to ensure smooth patient journeys and effective team coordination. You'll work closely with Specialty Case Managers, Nurse Unit Managers, and other staff to deliver exceptional service by:

• Coordinating patient appointments, managing cancellations and rescheduling, and maintaining waiting lists.
• Providing excellent customer service to patients, staff and visitors — both in person and over the phone.
• Managing and prioritising workload to meet deadlines and support team efficiency.
• Accurately recording and updating patient information across key hospital systems (HBCIS, ieMR, ESM, Powerchart).
• Assisting with billing, data integrity, and reporting tasks.
• Contributing to process improvements and maintaining a commitment to safety, quality, and confidentiality.

About you:

You're a highly organised and empathetic team player who takes pride in providing excellent administrative support in a busy healthcare environment. You'll bring a positive attitude, strong attention to detail and a passion for helping others by:

• Demonstrating high-level interpersonal and communication skills.
• Delivering exceptional customer service with empathy and professionalism.
• Working effectively within a multidisciplinary team and supporting colleagues as needed.
• Using sound judgement and problem-solving skills to achieve great outcomes.
• Showing strong computer literacy and confidence using information systems and databases.
• Managing time effectively and prioritising competing tasks in a fast-paced environment.

Check out our quick tips and application essentials!

What we can offer you:

• Flexible working arrangements to support work-life balance.
• Opportunities to develop your skills and career in a diverse and innovative environment.
• Be part of a team that values collaboration, respect, and excellence.
• Contribute to a health service dedicated to making a positive impact on the community.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Queen Elizabeth II Jubilee Hospital:

The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.

We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.

QEII Hospital, a place of opportunity to make a difference and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.